Norman P. Marzano III
North Scituate,RI
Summary
Dynamic Technician with extensive experience at Kenworth Northeast, excelling in electrical diagnostics and engine repairs. Recognized for strong problem-solving abilities and a disciplined work ethic, I assist in developing team skills while delivering exceptional customer service both in the shop and on the road. Committed to quality, I ensure thorough documentation and maintenance of service records.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technician/Road Service Technician
Kenworth Northeast
Smithfield, RI
12.2024 - Current
- Electrical diagnostics including CAN networks and ethernet multiplexing systems.
- Engine diagnostics, repair and replacement.
- Brake and suspension repair and replacement.
- A/C diagnostics and repair.
- Experience upfitting trucks.
- Clutch and driveline repair.
- 24/7 emergency roadside service as well as going to customer location to perform jobs.
- Assisting in the development of other technicians.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Technician/Road Service Technician
Kenworth Northeast
Brockton, MA
10.2019 - 12.2025
- Electrical diagnostics including CAN networks and ethernet multiplexing systems.
- Engine diagnostics, repair and replacement.
- Brake and suspension repair and replacement.
- A/C diagnostics and repair.
- Experience upfitting trucks.
- Clutch and driveline repair.
- 24/7 emergency roadside service as well as going to customer location to perform jobs.
- Assisting in the development of other technicians.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Technician/Mechanic (Weekends and on Call)
Al’s Auto Clinic
Scituate, RI
08.2015 - 01.2022
- Repair and replace brakes and brake lines
- Perform engine diagnostics, repairs and replacements
- Perform transmission diagnostics, repairs and replacements
- Performs oil changes
- Perform AC diagnostics, repairs and replacements
- Mount, balance, and repair tires
- Perform suspension and steering system repairs
- Perform electrical repairs and safety inspections
Technician
Peterbilt Of Rhode Island
Johnston, RI
05.2017 - 10.2019
- Engine diagnostics, repair and replacement
- Brake replacement and repair
- Suspension and steering repair
- Clutch replacements and driveline repair
- PM service and A/C repair
- Electrical diagnostics and repair
- PDI and accessory upfit
- Body repair
Valet/Bellhop
Ocean House
Watch Hill, RI
06.2015 - 08.2015
- Provided customer service; Forbes 5 Star trained
- Performed repair work as needed
- Greeted incoming guests, escorted them and transfered luggage to their rooms
Bellhop/Valet/Roomkeeper
Watch Hill Inn
Watch Hill, RI
06.2015 - 08.2015
- Provided customer service; Forbes 5 Star trained
- Greeted incoming guests, escort them transfer luggage to their rooms
- Provided room services to clients
- Restocked room amenities as needed
Education
Diploma -
Peterbilt Technician Institute
Exton, PA04.2017
Diploma - Automotive, Diesel and Industrial Technology
Universal Technical Institute (UTI)
Norwood, MA01.2017
High School -
Scituate High School
North Scituate, RI06.2015
Skills
- Good Listener
- Customer service
- Very Disciplined
- Strong work ethic
- Very hands on
- Attention to detail
- Team building
- Time management
- Problem solving
Certification
- Eagle Scout
- Paccar engine certified
- Cummins engine certified
- CAT ET certified
- Allison Transmission certified
- Bendix brake trained
- Eaton transmission certified
- Meritor Certified
- EPA Certified Section 609
- CPR First Aid Certification
Awards
UTI Directors Honors List, UTI Excellent Attendance, UTI Student of the Course:, Professional Service Writing, Fuel & Ignition Systems, Brakes, Automotive Power Trains, Truck Power Trains, Electronic Diagnostics, Transport Refrigeration, Automatic Transmissions
Training
- Experience with WEBECAT
- Experience with RMI and Diagnostic Assistant
- Experience with Quickserve and Guidanz
- Experience in the use of ALL DATA
- Experience in the use of International ISIS, Cummins Quickserve, CAT SIS, and Detroit Diesel/MBE Power Service Literature, Tractor-trialer.net, Volvotrucksmedia.com, and Macktrucksmedia.com
Timeline
Technician/Road Service Technician
Kenworth Northeast
12.2024 - Current
Technician/Road Service Technician
Kenworth Northeast
10.2019 - 12.2025
Technician
Peterbilt Of Rhode Island
05.2017 - 10.2019
Technician/Mechanic (Weekends and on Call)
Al’s Auto Clinic
08.2015 - 01.2022
Valet/Bellhop
Ocean House
06.2015 - 08.2015
Bellhop/Valet/Roomkeeper
Watch Hill Inn
06.2015 - 08.2015
Diploma -
Peterbilt Technician Institute
Diploma - Automotive, Diesel and Industrial Technology
Universal Technical Institute (UTI)
High School -
Scituate High School
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