Summary
Work History
Education
Skills
Timeline
Generic

Norman Rickell

Summerdale,AL

Summary

Results-driven Cable Repair Technician with extensive experience at Century Link Telecommunications. Expert in telecommunications troubleshooting, I enhanced workflow efficiency through process improvements and trained new technicians in safety protocols. Recognized for exceptional problem-solving abilities and effective communication, ensuring high-quality service and customer satisfaction.

Work History

Cable Repair Technician

Century Link Telecommunicatons
  • Documented repair activities and service history in management systems for accurate tracking.
  • Trained new technicians on safety protocols and equipment handling best practices.
  • Implemented process improvements that streamlined workflow efficiency in repair operations.
  • Coordinated with cross-functional teams to address escalated service requests effectively.

Education

Academics

University of South Alabama
Mobile, AL

Skills

Fiber optic splicing

Network configuration

Field operations

Signal testing

Fault detection

Telecommunications troubleshooting

Cable installation

Preventative maintenance

Customer service

Hand tool proficiency

Cabling layouts

Troubleshooting skills

Network troubleshooting

Customer relations

System repairs

Vehicle maintenance

Service calls

OSHA compliance

Troubleshooting

Equipment Repair

Equipment repairs

Customer education

Technical support

Cable arrangements

Teamwork and collaboration

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Excellent communication

Critical thinking

Organizational skills

Effective communication

Safety awareness

Decision-making

Physical strength

Relationship building

Safety practices

Wire splicing

Self motivation

Conflict resolution

Problem diagnosis

Time management abilities

Written communication

Safety procedures adherence

Quality assurance

Project management

Schematic interpretation

Timeline

Cable Repair Technician

Century Link Telecommunicatons

Academics

University of South Alabama
Norman Rickell