Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Norman Riley

Topeka

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Excels in communication, problem-solving, and adaptability to ensure seamless front-end operations and enhanced customer satisfaction.

Overview

34
34
years of professional experience

Work History

Front End Supervisor

Dillons Grocery Store
Topeka
07.2022 - Current
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Content Consultant

NRL Publishing
Topeka
10.2019 - Current
  • Developed and consulted on cultural and social anthropological content for upcoming non-fiction based gaming and literature products.
  • Led brainstorming sessions with internal teams or external partners in order to generate fresh ideas.
  • Collaborated with other teams to ensure that all creative elements are in line with the brand identity.
  • Ensured compliance with legal regulations regarding copyright laws when using external sources.
  • Edited and proofread written pieces prior to publication.

Self Employed

Self-Employed
Hardtner
09.2016 - 12.2019
  • Managed house hold and farm errands and other essential duties.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Representative

Toys 'R' Us
Brea
04.2009 - 11.2015
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Representative

Ralphs
Agoura Hills
05.2008 - 08.2009
  • Greeted customers and provided excellent customer service.
  • Assisted with bagging groceries, loading into carts and helping customers to their vehicles.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.

Parking Attendant

Disney Parks, Experiences and Products
Anaheim
08.2005 - 04.2008
  • Worked in the Resort Parking and Transportation department.
  • In this department I performed guest control during parades ensuring they travelled the desired paths and routes for safety.
  • As well as working the crosswalk area and loading zones for the trams.
  • Worked on the trams to transport guests to and from the parking lots and park gates; and to ensure their safety.

Visual Display Coordinator & CSR

Robinson May
Brea
08.2003 - 05.2005
  • Coordinated the design and installation of displays in retail stores, ensuring that each display was set up according to planogram specifications.
  • Cleaned and organized display cases, shelves and aisles.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.

Shift Manager

Taco Bell
Topeka
01.1992 - 01.2003
  • Shift Manager/Assistant Manager; Handled many of the day to day operations of the stores; both cash and operational procedures, as well as food preparation and customer service.
  • As a shift manager assisted the General Manager with inventory, ordering, and taking upon their duties (scheduling, over all operations, payroll, etc.) while on the GM was on vacation.

Visual Merchandiser/Sales Associate

JCPenney
Topeka
01.1999 - 01.2002
  • Created innovative displays to maximize visibility of merchandise, and to promote new product launches.
  • Developed creative visual displays to showcase products and attract customers.
  • Organized store layout, fixtures and visual merchandising standards.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.

Education

Some College - Anthropology

Fullerton College
Fullerton, CA
01.2008

High school diploma -

Topeka High School
Topeka, KS
05.1992

Skills

  • Customer service
  • Merchandising
  • Team leadership
  • Employee motivation
  • Problem solving
  • Creativity development
  • Effective communication
  • Food handling
  • Training and mentoring
  • Content editing
  • Creative writing
  • Cash handling

References

References available upon request.

Timeline

Front End Supervisor

Dillons Grocery Store
07.2022 - Current

Content Consultant

NRL Publishing
10.2019 - Current

Self Employed

Self-Employed
09.2016 - 12.2019

Customer Service Representative

Toys 'R' Us
04.2009 - 11.2015

Customer Service Representative

Ralphs
05.2008 - 08.2009

Parking Attendant

Disney Parks, Experiences and Products
08.2005 - 04.2008

Visual Display Coordinator & CSR

Robinson May
08.2003 - 05.2005

Visual Merchandiser/Sales Associate

JCPenney
01.1999 - 01.2002

Shift Manager

Taco Bell
01.1992 - 01.2003

Some College - Anthropology

Fullerton College

High school diploma -

Topeka High School

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