Norman Rockett
Charlotte,NC
Overview
41
41
years of professional experience
Work History
Postal Clerk
United States Postal Service, USPS
1991.10 - 2024.10
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Independant Contractor
Pony Express Courier
1989.04 - 1990.10
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Administrative Clerk
Broadway and Seymour Inc.
1988.04 - 1990.05
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Golf Course Worker
Pine Island Country Club
1983.05 - 1985.05
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Education
No Degree - Business General
Appalachian State University
Boone, NCAssociate of Arts - Business General
Central Piedmont Community College
Charlotte, NC1987-09
Skills
- Workplace Safety
- Verbal/written communication
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Clerical Support
- Maintaining confidentiality
- Database entry
- Cleaning
- Customer Service
- Restocking skills
- Customer Relations
- Inventory Stocking
- Materials Loading
Languages
English
Full Professional
Timeline
Postal Clerk
United States Postal Service, USPS
1991.10 - 2024.10
Independant Contractor
Pony Express Courier
1989.04 - 1990.10
Administrative Clerk
Broadway and Seymour Inc.
1988.04 - 1990.05
Golf Course Worker
Pine Island Country Club
1983.05 - 1985.05
No Degree - Business General
Appalachian State University
Associate of Arts - Business General
Central Piedmont Community College