Summary
Work History
Education
Skills
Timeline
StoreManager

Norman Roscoe

Solon,OH

Summary

Accomplished Store Manager with a proven track record at Walgreens, adept in customer service management and problem-solving. Excelled in optimizing store operations and leading teams to exceed performance goals. Demonstrated expertise in financial oversight and employee development, ensuring high levels of customer satisfaction and operational efficiency.

Work History

Store Manager

Walgreens
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Saint Augustine’s College
Raleigh NC
05.1984

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership and coaching

Timeline

Store Manager

Walgreens

Saint Augustine’s College
Norman Roscoe