Norman Shamsuddin

• Responsible for aspects of the operation marketing, food cost, labor cost, service, being certified trainer hire new team and shift management personnel, doing monthly safety and quarterly meeting make sure all company and local health dept standard are met at all time.

• I am responsible for all aspects of restaurant operations, food, labor, employee training, osha, local store marketing.
• My accomplishments sales up 20% catering order up 15% year turnover been minimal keep focus on customer service, employees retention. Beat budget by 4% with a 50% flow thru.
• Responsible for profit and loss control
• Consistently achieved sales goals
• Responsible for upholding required health and safety standards
• Oversaw management of $3 million annual budget, ensuring optimal allocation of resources.
• Coordinated schedules and assigned team members, shift managers.

• Managing 3 units on a daily's basis responsible for labor, food cost all operations matter assisting manager with hiring, termination, health department, training make sure all standard, operations are running at optimal levels.
• Was laid off due to COVID-19

• Achieved significant improvements in store profitability through effective labor and food cost management. Enhanced guest satisfaction ratings by implementing targeted local marketing campaigns. Increased operational efficiency by training staff on best practices .
• Elevated team performance through consistent support and development initiatives.

Supported daily operations by executing local store marketing strategies. Managed food and labor costs effectively. Assisted in enhancing guest relations through attentive service. Coordinated catering sales setups to meet client needs. Conducted safety meetings to promote workplace safety. Trained team members on new product launches. Participated in hiring and termination processes. Maintained compliance with health and OSHA regulations.

• Responsible for all aspects of restaurant operations, food, labor, employee training, osha, local store marketing.
• My accomplishments sales up 20% via catering.
• Year over turnover been minimal
• Keep focus on customer service, employees retention
• Beat budget by 4% with a 50% flow thru.
• Consistently achieved sales goals
• Responsible for upholding required health and safety standards
• Oversaw management of $3 million annual budget, ensuring optimal allocation of resources.

• Started as a host and promoted to assistant manager within 18 months; by year 3 promoted to GM of my own store.
• Highest volume manage 5 million.
• Responsibility included hiring, terminations, reporting sales and labor data, safety training, all OSHA requirement, dealt with all city and county requirements, worked stores that had full bar, inventory control to cut waste by 15% via right portion control, retrained staff and put tools in place that helped increase EBITA
• By 3% via food and labor savings.
• Ran 3 stores for the company as a managing partner, support GM's on operational matters, trained managers on all operations matters including help with them achieve there budgets.