NORMAN SHERWOOD

• Executed efficient route planning to minimize delivery times and enhance operational efficiency.
• Managed delivery schedules effectively to ensure timely package arrivals.
• Conducted regular vehicle maintenance checks to ensure optimal performance and safety.
• Maintained accurate documentation of deliveries for streamlined record-keeping.
• Followed company policies and procedures to ensure consistent delivery practices.
• Collaborated with warehouse staff to ensure accurate order fulfillment and timely dispatch.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Facilitated positive customer interactions to foster loyalty and satisfaction.
• Utilized GPS technology to navigate and adjust routes dynamically in response to traffic.
• Handled packages with care to prevent damage during transit and delivery.
• Coordinated with team members to optimize delivery processes and improve service quality.
• Developed strong knowledge of local areas to improve navigation and efficiency.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Expedited deliveries to meet customer deadlines and requirements.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Improved delivery accuracy by diligently checking orders before departure.
• Strengthened company reputation through polite and friendly interactions with customers during deliveries.
• Supported positive customer experience by resolving delivery issues promptly and effectively.
• Maintained clean and safe vehicle, contributing to positive image of company.
• Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
• Enhanced customer trust by providing courteous and professional service during deliveries.
• Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
• Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
• Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
• Fostered strong relationships with customers, leading to increased loyalty and repeat business.
• Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.

• Inspected merchandise for damage and accuracy against order documents.
• Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
• Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
• Consulted with customers about delivery and order preparation requests.
• Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
• Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
• Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
• Scheduled deliveries, monitored progress and communicated updates to customers.
• Managed, transmitted and filed delivery paperwork.
• Improved delivery efficiency by optimizing routing and scheduling processes.
• Actively participated in cross-functional meetings to provide input on ways to improve overall supply chain performance, leading to enhanced delivery efficiency and reduced costs.
• Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
• Oversaw vehicle maintenance schedules, ensuring all fleet vehicles were properly maintained and serviced as needed for reliable operation.
• Managed a team of drivers, providing training and support for optimal performance levels.
• Increased on-time delivery rates through implementation of GPS tracking technology for improved route planning.
• Conducted regular performance reviews for drivers, identifying areas for improvement and growth opportunities.
• Assisted with budget development and cost control measures within the delivery department to maximize profitability without sacrificing quality or timeliness of services provided.
• Followed company policies and procedures during shift.
• Reported customer questions, issues and complaints to management.
• Tracked delivery information, mileage, and fuel use while on shift.
• Reported suspected mechanical issues quickly to supervisor for remediation.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Obtained signatures from customers upon delivery of goods.
• Maintained clean and orderly appearance while on shift.
• Delivered packages to customer doorsteps and business offices.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Motivated workers to exceptional performance through implementation of new strategies.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
• Recommended measures to improve production methods, equipment performance and team operation and productivity.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

Responsible for all maintenance, custodial services and repair to the Church, banquet hall and rectory.

Job duties included plumbing, electrical, carpentry, painting, and cleaning of the church, banquet hall and rectory. Responsible for ordering and marketing all supplies, inventory and budget control. Contact and supervision of service crews for lawn care, heating and cooling, snow and refuse removal and the coordination for the annual festival.

The banquet hall held receptions on a weekly basis which involved seating layouts and displays for the banquet hall facilities.

Experienced operating floor buffer, scrubber, and carpet steam cleaner.

Achieved excellent scores from the Genesee County Health Department.