Norman Sophiea

• Operational responsibility for 16 supply centers and two manufacturing facilities across the U.S
• Organize supply center functions including order processing, fulfillment, warehousing, manufacturing, product supply, rentals, and service
• Drive KPIs that measure labor resource, manufacturing capability and grow the bottom line
• Safety program awareness and improved incident rate over previous years
• Created site smart book across the network for site audits, maintenance, and equipment
• Effectively use resources including personnel, repairs, and maintenance, and assure that all facilities operate in accordance with required safety, environmental, DOT regulations
• Direct supply center budgets and P&L across 18 business units
• Responsible for accurate manufacturing and quality control of products in accordance with established procedures
• Reduced labor costs through minimizing overtime restructuring schedules, business hours, and holiday schedules
• Manage capital projects across manufacturing plants and Supply Centers
• Worked with real estate brokers on site selections, new leases, and renewals
• Recruit staffing at supervisors and manager’s level
• Leadership and motivation of staff.

Provide leadership and coordination for the Maricopa County Department of Transportation.

Establish, lead, and execute the procurement of $50M materials, supplies and equipment services. Analyze and approve purchase orders and acquisitions to ensure accuracy and compliance with the Procurement Code.

¨ Monitor and report key functional metrics resulting in reduced expenses and improved effectiveness.

¨ Effectively manage warehouse daily operations and yard supporting road crew equipment and materials.

¨ Evaluate existing contracts and meet with stakeholders to determine accuracy of needs and to ensure the contracts are satisfactory.

• Establish, lead, and execute the procurement of $50M materials, supplies and equipment services
• Analyze and approve purchase orders and acquisitions to ensure accuracy and compliance with the Procurement Code
• Monitor and report key functional metrics resulting in reduced expenses and improved effectiveness
• Effectively manage warehouse daily operations and yard supporting road crew equipment and materials
• Evaluate existing contracts and meet with stakeholders to determine accuracy of needs and to ensure the contracts are satisfactory
• Managed and coordinated international imports and product movement from warehouse retailers across North and South America with 3.4 million unites of annual throughput.

• Successfully led the company through a 100% increase in volume over two years while effectively reducing variable distribution costs by 50%
• Received several Vendor of the Year awards and recognition from multinational and Fortune 500 companies
• Coordinated and managed daily operations with a flexible labor model consisting of 120 full-time employees, up to 100 temporary associates, 5,800 SKUs and $3.4 million in inventory
• Restructured compensation program, improved recruitment process, and implemented focused supervisor training resulting in a reduction of staff turnover from 150% to less than 5%
• Provided detailed root cause analysis and training on critical standard operating procedures, resulting in an over $1 million annual reduction in chargebacks
• Implemented a cycle counting program resulting in a 99.9% improvement in inventory integrity and a 50% reduction in obsolete inventory, while minimizing inventory downtime.

• Managed daily operations with a flexible labor model consisting of 64 associates, 15,000 SKUs, and $16 million in inventory
• Reduced the return cycle and improved inventory position resulting in an annual savings of $800K
• Utilized various labor metrics to improve productivity and staff efficiency resulting in a 10% reduction in overtime
• Reduced credits by 30% with some retailers through the implementation of a closed loop QA process.