Norman Gonzalez Soriano
Hyattsville,MD
Summary
Motivated professional with several years of experience juggling multiple priorities to keep the business running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking problem solver with good attention to detail. Proficient with computer skills.
Overview
8
8
years of professional experience
Work History
Lead Technician
Stanley Steemer International
Rockville, Maryland
08.2025 - Current
- Supervised daily operations of cleaning teams and equipment maintenance.
- Conducted quality inspections to ensure adherence to service standards.
- Resolved customer inquiries and complaints with professional communication skills.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Assistant Manager
Abunai Poke
Washington, District of Columbia
08.2022 - 08.2025
- Coordinated team training to enhance customer service and operational efficiency.
- Developed inventory management processes to maintain product quality and availability.
- Fostered a positive work environment through effective communication and team-building activities.
- Resolved customer inquiries and complaints, ensuring a high level of satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Manager
Kung Fu Tea
Rockville, Maryland
06.2021 - 07.2022
- Assisted in managing daily operations and staff scheduling at a fast-casual restaurant.
- Developed inventory management processes to maintain product quality and availability.
- Implemented promotional initiatives to drive customer engagement and sales growth.
- Supported financial management by tracking expenses and monitoring budgets.
- Resolved customer inquiries and complaints, ensuring a high level of satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Crew Member
Dunkin' Brands
Hyattsville, Maryland
03.2018 - 06.2021
- Provided exceptional customer service and addressed inquiries promptly.
- Operated kitchen equipment while adhering to safety and sanitation standards.
- Prepared food items according to standardized recipes and portion guidelines.
- Collaborated with team members to ensure smooth restaurant operations.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Stocked supplies and organized inventory for efficient workflow during peak hours.
- Handled cash transactions accurately while managing the register efficiently.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05-2016
Skills
- Inventory management
- Customer service
- Staff training
- Conflict resolution
- Operational efficiency
- Team building
- Problem solving
- Coaching and mentoring
- Microsoft office expertise
- Attention to detail
Languages
English
Professional
Spanish
Limited
Affiliations
- Painting and drawing.
- Going to the gym.
- Video games.
Timeline
Lead Technician
Stanley Steemer International
08.2025 - Current
Assistant Manager
Abunai Poke
08.2022 - 08.2025
Assistant Manager
Kung Fu Tea
06.2021 - 07.2022
Crew Member
Dunkin' Brands
03.2018 - 06.2021
High School Diploma -
Northwestern High School
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