Norman Spence
Arcadia,CA
Summary
Dynamic Kitchen Manager with a proven track record at Matt Dennys Ale House, excelling in inventory management and staff training. Enhanced customer satisfaction through innovative menu development and streamlined operations, achieving significant waste reduction. Skilled in multitasking and fostering teamwork, ensuring a safe and efficient kitchen environment.
Overview
14
14
years of professional experience
Work History
Kitchen Manager
Matt Dennys Ale House
Arcadia, CA
01.2021 - Current
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and service excellence.
- Managed inventory levels, reducing waste through effective stock control measures.
- Developed and implemented new menu items, enhancing customer satisfaction and experience.
- Collaborated with front-of-house staff to streamline service flow during peak hours.
- Analyzed kitchen workflows to improve efficiency and reduce operational costs.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
KM. Trainee
BJ's Restaurant & Brewhouse
01.2018 - 02.2020
- Assisted in food preparation by following standard recipes and maintaining kitchen cleanliness.
- Learned proper equipment usage and safety protocols to ensure a safe working environment.
- Supported team members during peak hours by efficiently managing food orders and service flow.
- Adapted quickly to fast-paced environment, enhancing customer satisfaction through timely service.
- Participated in training sessions to improve knowledge of menu items and brewing processes.
- Maintained stock levels by assisting with inventory management and restocking supplies as needed.
- Gained experience in customer interaction, addressing inquiries and providing menu recommendations effectively.
- Learned new materials, processes, and programs quickly.
Bar Manager
Red White and Bluzz Jazz Club Pasadena
Pasadena, CA
05.2014 - 12.2017
- Managed daily bar operations, ensuring high-quality customer service and efficient workflow.
- Developed and implemented cocktail menu, enhancing guest experience and driving sales.
- Trained and supervised bartending staff, fostering teamwork and improving service standards.
- Monitored inventory levels, optimizing stock management to reduce waste and improve profitability.
- Established relationships with suppliers, negotiating favorable terms for beverage procurement.
- Organized promotional events, increasing foot traffic and brand awareness at the venue.
- Analyzed customer feedback to refine service offerings, boosting overall satisfaction ratings.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
Head Mixologist & Bar Manager
U.S.C. University Club
South Campus
02.2012 - 05.2014
- Developed innovative cocktail recipes to enhance guest experience and elevate beverage offerings.
- Trained and mentored junior mixologists to improve skill levels and ensure consistent service quality.
- Managed inventory systems to optimize stock levels and reduce waste in bar operations.
- Collaborated with culinary team to create signature drinks that complement seasonal menu items.
- Oversaw bar operations during high-volume events, ensuring efficiency and exceptional service delivery.
- Implemented training programs focusing on mixology techniques and customer service excellence.
- Organized successful themed nights that attracted new clientele and strengthened customer loyalty.
Education
Certificate of Completion - General Studies
Pasadena City College
Pasadena, California, CASkills
Multitasking and organization
Customer service
Food safety
Inventory management
Kitchen equipment operation and maintenance
Safe food handling
Cleaning and sanitation
Staff management
Kitchen equipment maintenance
Goal setting
Timeline
Kitchen Manager
Matt Dennys Ale House
01.2021 - Current
KM. Trainee
BJ's Restaurant & Brewhouse
01.2018 - 02.2020
Bar Manager
Red White and Bluzz Jazz Club Pasadena
05.2014 - 12.2017
Head Mixologist & Bar Manager
U.S.C. University Club
02.2012 - 05.2014
Certificate of Completion - General Studies
Pasadena City College