Norman Taylor
Tallahassee,FL
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
22
22
years of professional experience
Work History
Process Associate
Tata Consultancy Services (TCS)
06.2022 - Current
- Customer Service and Management process for utility end consumers, including call center operations, customer self-service, multi-channel communication with customers, value-added offerings, and advisory services
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up, stored, and updated customer files, department records, and regulatory paperwork.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
Vitamin Clerk
Sprouts Farmers Market
10.2021 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Licensed Insurance Sales Agent
PeopleShare
08.2021 - 10.2021
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Patient Advocate
Private family
05.2008 - 10.2020
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Assisted patients in understanding individual rights and responsibilities in regard to care, coverage, and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Collected and reviewed patient information to assess eligibility for special programs.
- Maintained documentation on patient activities, coverage issues, and hospital actions.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and databases to facilitate information storage and retrieval.
- Kept current with literature and field advancements to advocate for patients.
- Taught patients and families to use at-home medical equipment.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments
Co- General Manager
Wendy's
11.2000 - 05.2008
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Science - Alternative Medicine
Everglades University - Tampa
Tampa, FL12.2022
Skills
- Data Processing
- Data Auditing
- Data Transcription
- Data Collection
- Staff Management
- Process Evaluations
- Patient Information Management
- Reviewing Patient Information
- Procedural Optimization
- Information Extraction
- Report Transcription
- Efficient Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
Process Associate
Tata Consultancy Services (TCS)
06.2022 - Current
Vitamin Clerk
Sprouts Farmers Market
10.2021 - 05.2022
Licensed Insurance Sales Agent
PeopleShare
08.2021 - 10.2021
Patient Advocate
Private family
05.2008 - 10.2020
Co- General Manager
Wendy's
11.2000 - 05.2008
Bachelor of Science - Alternative Medicine
Everglades University - Tampa
Military
US Navy 88 - 93
· Recruit Training Center - San Diego, CA
· Naval Training Center - San Diego, CA
· USS Blue Ridge 89-91 (Operation Desert Shield/Desert Storm)
· USS Comte De Grasse 91-92
Military Service
US Navy 88-93
· Recruit Training Center - San Diego, CA
· Naval Training Center (Communication Certification)- San Diego, CA
· USS Blue Ridge 89-91 (Operation Desert Shield/Desert Storm)
· USS Comte De Grasse 91-93
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