Summary
Overview
Work History
Education
Skills
Timeline
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Norman Taylor

Mooresville,IN

Summary

Adept at leading teams to exceed performance targets, I enhanced department efficiency and customer satisfaction at Sub-Surface of Indiana through innovative process improvements and strategic project planning. Skilled in Heavy Bid Estimating Software and fostering strong client relationships, my approach significantly boosted operational excellence and profitability, with a notable increase in client trust and repeat business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Precise Estimator delivers consistently insightful cost projections for projects. Resourceful analyzer utilizes various estimation techniques to verify accuracy of relevant cost factors. Tactfully relays budget inputs to team for constructing cohesive cost blueprints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Estimating Department Manager/Senior Estimator

Sub-Surface of Indiana
05.2019 - 09.2024
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Consistently met or exceeded department goals related to project cost accuracy and timeline adherence.
  • Improved company reputation by consistently delivering accurate and competitive bids that led to successful project awards.
  • Developed strong relationships with clients, subcontractors, and suppliers through effective negotiation skills and professional communication.
  • Optimized resource allocation for maximum profitability with strategic planning during the bidding phase of projects.
  • Achieved accurate project estimations by thoroughly analyzing blueprints, specifications, and proposals.
  • Managed multiple high-value projects simultaneously, maintaining strict deadlines and adhering to budget constraints.
  • Standardized estimating templates to streamline workflow, resulting in a more efficient bidding process.
  • Reduced potential risks in projects by proactively identifying and addressing potential issues during the estimation phase.
  • Demonstrated adaptability in evolving market conditions by adjusting estimating methodologies as needed.
  • Collaborated with cross-functional teams to gather necessary information for comprehensive project estimations.
  • Played a pivotal role in winning lucrative contracts through competitive pricing strategies based on thorough market analysis.
  • Ensured compliance with all regulatory requirements and industry standards during the entire estimation process.
  • Increased client satisfaction with detailed and precise cost estimates, ensuring timely project completion.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Prepared material orders to complete projects on time and within budget.
  • Analyzed designs and performed accurate cost analysis.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
  • Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Estimator

Atlas Excavating Inc.
11.2013 - 06.2019
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.

Salesman

D2 Land and Water Works
07.2011 - 10.2013
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.

Estimator

JDH Excavating
11.2008 - 04.2011

Estimating Manager

Poindexter Excavating
05.2000 - 06.2008
  • Mentored junior estimators, providing guidance on industry best practices and company-specific procedures.
  • Worked closely with finance department to align estimating practices with corporate budgetary goals.
  • Developed strong relationships with key suppliers, ensuring competitive pricing and reliable delivery schedules.
  • Reduced estimation errors with rigorous quality control measures, leading to increased customer satisfaction.

Education

Associate of Science - Civil Engineering Technology

Indiana University, Purdue University Indianapolis
Indianapolis, IN
06-1978

High School Diploma -

Howe High School
Indianapolis, IN
06-1974

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Training and mentoring
  • Customer Engagement
  • Flexible Schedule
  • Work Planning and Organization
  • Regulatory Standards
  • Good Judgment

Timeline

Estimating Department Manager/Senior Estimator

Sub-Surface of Indiana
05.2019 - 09.2024

Estimator

Atlas Excavating Inc.
11.2013 - 06.2019

Salesman

D2 Land and Water Works
07.2011 - 10.2013

Estimator

JDH Excavating
11.2008 - 04.2011

Estimating Manager

Poindexter Excavating
05.2000 - 06.2008

Associate of Science - Civil Engineering Technology

Indiana University, Purdue University Indianapolis

High School Diploma -

Howe High School
Norman Taylor