Summary
Overview
Work History
Education
Skills
Specialized Experience
CANDIDATE STATUS
Timeline
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NORMAN TIMM

Pearland

Summary

Senior Food Service Executive with 16+ years of experience driving operational excellence in healthcare and hospitality settings. Led crisis management during Hurricane Harvey, maintaining seamless food service operations for 3,200+ daily meals over 5 consecutive days. Proven track record of exceeding patient satisfaction goals, optimizing costs, and building high-performing teams.

Overview

26
26
years of professional experience

Work History

AREA SUPPORT MANAGER (GM III)

Sodexo Healthcare
05.2022 - 12.2022
  • Led transition management for Common Spirit (CHI Accounts) across multiple locations:
  • Orchestrated smooth closure of CHI accounts in Brazoria district and Sugar Land
  • Maintained operational excellence while ensuring staff retention during transitions
  • Supported additional transition projects in Ohio and Kansas

FOOD & NUTRITION DIRECTOR

Luby's Culinary Services
04.2017 - 07.2019
  • Led comprehensive food service operations for 207-bed acute care hospital, managing 71 staff members across all levels
  • Drove café revenue to $1.57M, exceeding $1.25M budget by 25%
  • Achieved 97% hand hygiene compliance over 7 consecutive months
  • Surpassed patient satisfaction goals for 10 straight months
  • Increased weekly café sales from $30K to $36K YOY
  • Earned 'Exceeds Expectations' on 2019 annual evaluation

FOOD AND NUTRITION DIRECTOR

Aramark Healthcare
07.2010 - 09.2012
  • Directed all food service operations for acute care hospital, managing $3.7M combined budgets
  • Improved patient satisfaction scores by 10%
  • Optimized workforce efficiency, reducing 10 FTE positions
  • Maintained perfect safety record with zero facility accidents
  • Successfully passed all JCAHO/DNV inspections

FOOD SERVICE DIRECTOR

Sodexo Healthcare
11.1996 - 06.2009
  • Managed comprehensive food service operations for 212-bed facility, leading team of 60 staff members
  • Implemented cost-saving initiatives resulting in $990K reduction in system expenses
  • Achieved peak patient satisfaction score of 92%
  • Increased physician satisfaction by 20% through targeted improvements
  • Maintained 0% turnover for 18 consecutive months
  • Successfully launched room service program with existing staff levels
  • Boosted weekly café sales by $2K through menu optimization

Education

Bachelor of Science - Business Management

Purdue University
West Lafayette, IN

Skills

  • Operations Leadership
  • P&L Management
  • Healthcare Food Service Administration
  • Patient Satisfaction
  • Quality Assurance
  • Team Development
  • Staff Retention
  • Cost Control
  • Budget Optimization
  • HACCP
  • Food Safety Compliance
  • Strategic Planning
  • Implementation
  • Crisis Management
  • Risk Mitigation
  • Healthcare Food Service
  • Service Models
  • Technology
  • Microsoft Office Suite
  • POS Systems
  • Digital Menu Management

Specialized Experience

  • Healthcare Food Service: Acute Care, Behavioral Health, Senior Living (SNF, Assisted Living, Independent Living)
  • Service Models: Room Service, Patient Ambassador Program, Retail Operations, Catering
  • Technology: Microsoft Office Suite, POS Systems, Digital Menu Management

CANDIDATE STATUS

EXTERNAL

Timeline

AREA SUPPORT MANAGER (GM III)

Sodexo Healthcare
05.2022 - 12.2022

FOOD & NUTRITION DIRECTOR

Luby's Culinary Services
04.2017 - 07.2019

FOOD AND NUTRITION DIRECTOR

Aramark Healthcare
07.2010 - 09.2012

FOOD SERVICE DIRECTOR

Sodexo Healthcare
11.1996 - 06.2009

Bachelor of Science - Business Management

Purdue University

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