Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Norman Tolman

Athens

Summary

Dynamic and dedicated professional with a strong background in customer service at Winters Oil/Shell. Proven ability to enhance customer satisfaction through effective cash handling and relationship building. Recognized for maintaining high standards of cleanliness and mentoring new staff, contributing to a positive team environment and operational success.

Overview

13
13
years of professional experience

Work History

Cashier

Winters Oil/shell
12.2013 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Pizza Cook

Pizza Hut
06.2012 - 12.2012
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.

Education

GED -

Adolfo Camarillo High
Camarillo California
05-1986

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing

Timeline

Cashier

Winters Oil/shell
12.2013 - 05.2025

Pizza Cook

Pizza Hut
06.2012 - 12.2012

GED -

Adolfo Camarillo High

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Norman Tolman