Norman Welch
Cape Coral,Florida
Summary
Dedicated professional with expertise in customer relationship management and employee training. Notable for resolving customer complaints and fostering loyalty while supervising daily operations to adhere to safety protocols and quality standards.
Overview
14
14
years of professional experience
Work History
Field Supervisor
West FL Wireman
09.2024 - 01.2026
- Supervised daily operations and ensured adherence to safety protocols.
- Coordinated team schedules to optimize workflow efficiency across job sites.
- Trained new employees on installation procedures and equipment handling.
- Conducted quality inspections of installations to maintain high standards.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Coordinated team schedules and resource allocation to optimize workflow efficiency.
- Installed, maintained, and repaired electrical systems in residential and commercial settings.
- Interpreted blueprints and technical diagrams to ensure accurate installations and repairs.
- Conducted routine inspections to identify electrical issues and recommend solutions.
- Collaborated with contractors to coordinate electrical work on construction projects.
- Trained junior electricians on safety protocols and best practices in electrical work.
- Led troubleshooting efforts for complex electrical problems, improving response time and efficiency.
- Enhanced operational workflows by implementing new techniques for wiring installations.
- Ensured compliance with local codes and regulations during all electrical projects.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Mounted panels for motion detectors, keypads and controls.
- Installed low voltage cabling systems in commercial and residential environments.
Sales Agent
Beattie Home Services
01.2020 - 05.2024
- Developed and maintained strong client relationships through effective communication and personalized service.
- Executed sales strategies to drive revenue growth and meet monthly targets.
- Analyzed customer needs to recommend tailored home service solutions, enhancing customer satisfaction.
- Led training sessions for new sales agents, fostering a collaborative team environment.
- Conducted follow-ups with clients post-service completion, ensuring high retention rates and loyalty.
- Installed, repaired, and maintained residential electrical systems, ensuring compliance with local codes and safety standards.
- Diagnosed electrical issues using advanced troubleshooting techniques to enhance system performance.
- Collaborated with homeowners to design custom lighting solutions that improved functionality and aesthetics.
- Trained junior electricians on safety protocols, electrical systems, and best practices for efficient work execution.
- Conducted regular inspections of electrical systems to identify potential hazards and recommend necessary upgrades.
- Maintained compliance with local building codes and regulations through careful adherence to industry best practices.
Telecommunication Project Manager
Aerotech
03.2012 - 06.2018
- Led cross-functional teams to deliver projects on time and within budget.
- Developed and implemented project plans, ensuring alignment with organizational objectives.
- Streamlined communication processes among stakeholders to enhance collaboration and efficiency.
- Mentored junior project managers, fostering professional growth and knowledge sharing.
- Conducted regular project reviews, identifying areas for improvement and implementing best practices.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL07-2001
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
Timeline
Field Supervisor
West FL Wireman
09.2024 - 01.2026
Sales Agent
Beattie Home Services
01.2020 - 05.2024
Telecommunication Project Manager
Aerotech
03.2012 - 06.2018
High School Diploma -
Cape Coral High School