Summary
Overview
Work History
Education
Skills
Timeline
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Norman Williams

Grand Prairie,TX

Summary

I am a high-energy, friendly Corporate Trainer bringing experience along with a solid achievement in teaching, motivating and coaching employees to make lasting, positive impacts on business operations. My position includes the training of new hires in the technical field to the company. Completing curriculum designs along with implementation is a task performed regularly. Relationship management is a skill that is constantly being used with the regular visitation of new students week after week. Students are trained on the repair and maintenance of machines related to cash management solutions.

Overview

22
22
years of professional experience

Work History

Corporate Trainer

Glory Global Solutions
Carrollton, TX
04.2023 - Current
  • Develop and implement training programs to improve employee performance
  • Design and deliver presentations, workshops, and webinars on diverse topics relevant to corporate training
  • Provide individual coaching sessions for employees who need additional support with their job duties
  • Monitor employee progress during training sessions to ensure understanding of material presented
  • Maintain records of all participant feedback from trainings and reported results to management team.

Senior Electromechanical Technician

Glory Global Solutions
Las Vegas, NV
12.2006 - 04.2023
  • Installed electromechanical cash handling machines, while ensuring network and software compatibility for successful functionality
  • Performed periodic testing and analyzed data collected during testing to determine [root cause of malfunctions]
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications, and maintained records of repairs, calibrations, and tests performed on equipment
  • Provided technical support services to customers via phone or email communication.

Area Lead for Electromechanical Technicians

Glory Global Solutions
Las Vegas, NV
12.2004 - 12.2006
  • Managed in-territory electromechanical technicians, including training and performance reviews
  • Resolved customer-related and machine related concerns escalated by in-territory electromechanical technicians
  • Liaison between upper management, field technicians, sales and service departments.

Electromechanical Technician

Glory Global Solutions
12.2002 - 12.2004
  • Performed troubleshooting and repair of equipment based on company guidelines
  • Constant review of technical documents and repair manuals to stay up to date with support material
  • Support included remote travel to customer locations to assist with corporate problem accounts.

Education

Associates of Applied Science - Education

Dynamics Institute
01.1989

High School Diploma -

H.S. For Internatinal Affairs
Philadelphia, PA
09-1984

Skills

  • Corporate Training
  • Teaching
  • Motivating
  • Coaching
  • Curriculum Design
  • Relationship Management
  • Technical Training
  • Repair and Maintenance
  • Cash Management Solutions
  • Training Program Development
  • Presentation Skills
  • Workshop Facilitation
  • Webinar Delivery
  • Coaching and Mentoring
  • Troubleshooting
  • Equipment Repair
  • Technical Support
  • Customer Service
  • Management
  • Problem Solving
  • Documentation

Timeline

Corporate Trainer

Glory Global Solutions
04.2023 - Current

Senior Electromechanical Technician

Glory Global Solutions
12.2006 - 04.2023

Area Lead for Electromechanical Technicians

Glory Global Solutions
12.2004 - 12.2006

Electromechanical Technician

Glory Global Solutions
12.2002 - 12.2004

Associates of Applied Science - Education

Dynamics Institute

High School Diploma -

H.S. For Internatinal Affairs

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Norman Williams