Norman Young
Port St Lucie
Summary
Accomplished Automotive Parts Specialist with a proven track record at The Custom Truck Shop, enhancing store revenue through expert parts recommendation and superior customer service. Skilled in supplier negotiations and problem-solving, adept at fostering vendor relations and customer satisfaction. Demonstrates strong leadership as an Asst Store Manager at NAPA Auto Parts, significantly raising customer satisfaction ratings.
Overview
20
20
years of professional experience
Work History
Automotive Parts Specialist
The Custom Truck Shop
04.2021 - 12.2024
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Served customers in-store and by telephone to answer questions and place orders.
- Tracked parts use and charged items to customer accounts for billing.
- Issued parts to technicians to complete customers' repairs.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Asst Store Manager
NAPA Auto Parts
08.2004 - 04.2021
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Automotive systems
- Industry trends
- Supplier negotiations
- Stock control
- Ordering parts
- Cross-functional coordination
- Replacement parts identification
- Customer education
- Problem-solving skills
- Parts recommendation
- Clean driving record
- Email communication
- Vendor relations
- Reviewing deliveries
- Invoice processing
- Customer service
- Suggestive selling
- Returns processing
Military Service
United States Marine Corps Veteran
Timeline
Automotive Parts Specialist
The Custom Truck Shop
04.2021 - 12.2024
Asst Store Manager
NAPA Auto Parts
08.2004 - 04.2021
Similar Profiles
Christopher CastroChristopher Castro
Hotstick Lead Technician at Custom Truck One SourceHotstick Lead Technician at Custom Truck One Source
Xavier BuenoXavier Bueno
Prepper/Painter at Custom Truck One SourcePrepper/Painter at Custom Truck One Source
Jennifer BennettJennifer Bennett
Accounts Payable Lead at Custom Truck One SourceAccounts Payable Lead at Custom Truck One Source
Shawn HarmonShawn Harmon
Parts Consultant at Bev Smith KiaParts Consultant at Bev Smith Kia
TAMARA JEAN FRANCOISTAMARA JEAN FRANCOIS
Community Impact Intern at United Way MiamiCommunity Impact Intern at United Way Miami