Normando Vazquez
San Bernardino,CA
Summary
Dedicated candidate with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Unloader Associate
Impact Logistics
10.2023 - Current
- Prepared cargo for shipment by packaging, labeling and palletizing to avoid damage during shipment.
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Adhered to company safety protocols and complied with OSHA standards.
Bartender
Ontario Airport Hotel & Conference Center
08.2022 - Current
- Managed cash and credit card transactions responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Food Runner
4th And Mill
10.2022 - 03.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Builder
Hoppers Furniture
01.2017 - 03.2023
- Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Maintained a clean and organized workspace, promoting an efficient environment conducive to productivity.
- Increased customer satisfaction by ensuring proper alignment and fit during the assembly process.
- Implemented quality control measures, thoroughly inspecting finished products before delivery or installation at client''s location.
Server
Dave & Buster's
10.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash and credit card transactions accurately, contributing to balanced daily financial reports.
Waiter/ Runner / Busser
Crowne Plaza
01.2013 - 12.2015
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Food Runner
Bostons Gourmet Pizza
01.2013 - 12.2015
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Waiter/ Runner / Busser
Dave and Busters
01.2005 - 12.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
General Education -
Rialto High School
Certification
- Food Handler Certification, State Food Safety - 08/29/2022-08/29/2025
- RBS alcohol certification, - State Food Safety - 05/08/2024-05/08/2027
Timeline
Unloader Associate
Impact Logistics
10.2023 - Current
Food Runner
4th And Mill
10.2022 - 03.2023
Bartender
Ontario Airport Hotel & Conference Center
08.2022 - Current
Server
Dave & Buster's
10.2021 - 09.2022
Builder
Hoppers Furniture
01.2017 - 03.2023
Waiter/ Runner / Busser
Crowne Plaza
01.2013 - 12.2015
Food Runner
Bostons Gourmet Pizza
01.2013 - 12.2015
Waiter/ Runner / Busser
Dave and Busters
01.2005 - 12.2012
General Education -
Rialto High School
- Food Handler Certification, State Food Safety - 08/29/2022-08/29/2025
- RBS alcohol certification, - State Food Safety - 05/08/2024-05/08/2027