Norman H. Goode
Garland,TX
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance with the development of community partnerships and social service initiatives. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Strong communication and management skills.
Overview
17
17
years of professional experience
Work History
Housing Case Manager
Catholic Charities of Dallas- St. Jude's Center
08.2022 - Current
- Prepare reports based on observations made during visits. Adhere to documentation process and procedures in a timely and accurate manner.
- Advocate for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Enhance communication between clients and providers through consistent follow-ups and progress updates.
- Participate in case reviews with treatment professionals related to the client compliance and progress in treatment activities.
- Analyze information from interviews, medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Refer clients for medical, mental health, housing, substance abuse treatment services and entitlements according to individual needs or court orders.
- Confer with clients to discuss their options and goals. Prepared psychosocial summaries, process Housing applications and successfully transition clients into permanent housing.
- Coordinate and monitor daily living skills and activities. Provide crises intervention in acute episodes of physical or emotional distress.
- Audit program's charts in preparation for city and state audits.
- Attend meetings and trainings necessary for professional development and as required by the agency or its funding sources.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Strengthen relationships with community organizations to increase access to supportive resources for clients in need.
BIPP Facilitator
Brighter Tomorrows
05.2021 - 04.2022
- Led virtual BIPP training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Initiated partnerships with local organizations to broaden reach and impact of community programs.
- Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Volunteer and Donations Coordinator
Brighter Tomorrows
01.2020 - 04.2022
- Recruited, trained, and supervised new volunteers through virtual orientation training. Utilized marketing tools including outreach programs, emails, and volunteer databases to engage volunteers effectively.
- Gathered volunteer information & availability to establish cooperative working relationships with community partners.
- Informed both new and current volunteers about the organization and available volunteer roles.
- Guided volunteers through training to participate in and contribute to Special Projects for families/residents.
- Coordinated training sessions and providing hands-on guidance during on-the-job training.
- Maintained and organized schedules and comprehensive records of volunteer activities.
- Elevated the profile of the organization within the nonprofit sector through successful collaboration with peer organizations on joint fundraising campaigns and events.
- Managed interactions with donors and donation center personnel to achieve goals.
- Facilitated strong relationships with donors through regular communication, providing updates on how their donations made an impact.
- Attended events to develop professional network of potential donors.
Community Outreach Coordinator
INSPIRE U Coaching and Educational Services
05.2007 - 12.2019
- Created and implemented community-based programs to improve education and services for diverse populations.
- Developed partnerships with local businesses to increase resources for community programs.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Built comprehensive database of community resources to streamline referral processes.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Developed presentations for public events, community groups and school assemblies.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
- Recruited trained, and supervised volunteers to assist with various outreach activities, ensuring a positive experience for all involved.
- Collaborated with diverse groups of individuals across different sectors to identify common goals and develop innovative solutions to pressing challenges within the community.
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
Education
Bachelor of Science - Health Sciences And Gerontology
Clark Atlanta University
Atlanta, GASkills
- Client Advocacy
- Multicultural Sensitivity
- Teamwork and Collaboration
- Adaptability and Flexibility
- Community Engagement
- Partnership Development
- Outreach initiatives
- Interpersonal Communication
- Relationship Building
- Familiarity with at-risk populations
Skills
Self starter, Strong organizational skills, Detailed oriented, Passion for developing partnerships with key community stakeholders, Knowledge of Battering Intervention and Prevention Programming, Domestic and Sexual Violence, Mental Health, Child Protective Services, and Homelessness Prevention, Ability to work independently, as a team player or under supervision, and a quick learner with the ability to carry out detailed instructions.
Timeline
Housing Case Manager
Catholic Charities of Dallas- St. Jude's Center
08.2022 - Current
BIPP Facilitator
Brighter Tomorrows
05.2021 - 04.2022
Volunteer and Donations Coordinator
Brighter Tomorrows
01.2020 - 04.2022
Community Outreach Coordinator
INSPIRE U Coaching and Educational Services
05.2007 - 12.2019
Bachelor of Science - Health Sciences And Gerontology
Clark Atlanta University
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