Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Normani Segura

Houston,TX

Summary

Efficient Receptionist Administrator recognized for high productivity and accuracy in task completion. Specialized in customer service, data entry, and schedule management. Strong communication, problem-solving, and organizational skills contribute to seamless office operations and enhanced client satisfaction.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

CUNY Trucking
Houston, TX
02.2018 - 10.2023
  • Managed distribution of incoming mail, courier services, faxes, and photocopying requests.
  • Provided exceptional customer service to internal and external stakeholders.
  • Answered incoming calls, relayed messages, and connected callers to appropriate personnel.
  • Greeted visitors and delivered necessary assistance promptly.
  • Monitored inventory of office supplies and placed orders as needed.
  • Organized reception area by tidying up materials and furniture regularly.
  • Updated client records to ensure accurate account management.
  • Developed an efficient filing system for essential documents, enhancing office organization.

Assistant Store Manager

Family Dollar
Houston, TX
05.2017 - 08.2020
  • Monitored sales activities to ensure customer satisfaction and product quality.
  • Resolved customer complaints promptly, addressing issues emerging during store hours.
  • Supervised cash handling processes, ensuring transaction accuracy throughout shifts.
  • Provided comprehensive training to new employees on company policies and procedures.
  • Answered customer inquiries in person and over the phone, resolving concerns effectively.
  • Delegated tasks to staff while setting clear priorities and achievable goals.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards.

Education

High School Diploma -

Charles Milby High School
Houston, TX
05-2021

Skills

  • Customer service and support
  • Microsoft Office proficiency
  • Data entry and record keeping
  • Office management and organization
  • Phone etiquette and call handling
  • Cash handling and inventory management
  • Communication skills and staff supervision
  • POS systems operations and pricing strategies

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Receptionist Administrator

CUNY Trucking
02.2018 - 10.2023

Assistant Store Manager

Family Dollar
05.2017 - 08.2020

High School Diploma -

Charles Milby High School

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