Norma Nishimura
Mount Vernon,WA
Summary
Dynamic hospitality professional with a proven track record at Norwegian Cruise Line, excelling in guest relations and deep cleaning expertise. Recognized for training staff and enhancing operational efficiency, ensuring high standards of cleanliness and customer satisfaction. Adept in inventory control and complex problem-solving, committed to delivering exceptional service experiences.
Overview
18
18
years of professional experience
Work History
State Room Steward
Norwegian Cruise Line
04.2004 - 07.2017
- Maintained cleanliness and organization in 8-10 presidential suites to enhance guest experience.
- Assisted team members in executing service protocols for optimal operational flow.
- Trained numerous new staff on company standards and efficient cleaning techniques.
- Collaborated with company managment to streamline customer service and minimize delays.
- Collaborated with housekeeping staff to ensure timely room turnover and high standards of cleanliness.
Housekeeper
Nikko Hotel
02.1999 - 04.2004
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Managed laundry operations, ensuring timely delivery of fresh linens and towels.
- Safeguarded inventory of cleaning supplies through efficient stock management practices.
- Trained new staff on cleaning procedures, safety protocols, and equipment usage.
- Enhanced guest satisfaction by responding efficiently to special requests for room arrangements.
Education
High School Diploma -
George Washington High School
GuamSkills
- Hospitality background
- Customer-oriented
- Deep cleaning expertise
- Complex Problem-solving
- Guest relations
- Chemical handling
- Staff training
- Quality assurance
- Inventory control
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issues through consumer testing.
- Documented and resolved safety issues which led to awards.
- Achieved Employee of the Year awards.
Timeline
State Room Steward
Norwegian Cruise Line
04.2004 - 07.2017
Housekeeper
Nikko Hotel
02.1999 - 04.2004
High School Diploma -
George Washington High School