Norman L. Phillips III
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
Work History
Project Manager
Gallaher Management Group
06.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Medical Biller
Stat Ems, LLC
01.2019 - 06.2021
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Trained new team members in medical billing software, increasing efficiency within the department.
Manager
Alternative Healing DBA Coalfield Cannabis
01.2018 - 01.2019
- Job duties consisted of managing inventory, pricing products, setting up wholesale accounts, customer service, keeping up cannabis litigation and keeping staff updated on products
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Pharmacy Technician
Westside Pharmacy
01.2017 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Customer Service Representative
Ibex Global / AT&T Complete Customer Care
01.2016 - 01.2017
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined customer service processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to implement process improvements that optimized customer care operations.
- Improved overall performance metrics by consistently meeting or exceeding established targets for call quality, resolution times, and customer satisfaction ratings.
- Increased first-call resolution rates by listening attentively to customers'' needs and employing effective problem-solving techniques.
- Managed high call volumes while maintaining composure under pressure, ensuring each interaction was handled calmly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Paraprofessional
Vance Family Services
01.2015 - 01.2016
- Job duties consisted of transporting clients per orders of DHHR to day report to obtain drug screens
- Conducted parental visits per orders of DHHR and transported clients to the visits or the children to and from the visits with the parent
- Completed documentation on each client in a timely manner and turned into my immediate supervisor
- Worked closely with DHHR update them on each client and the case status
- Job required great customer and customer skills
Pharmacy Tech Trainee
Westside Pharmacy
01.2014 - 01.2015
- Worked at this job right after I got my degree, Job consisted of checking medications, counting patient medications for accurate count, and customer service
- I was gaining my hours to take the test to get my license
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Delivery Driver
Fox's Pizza
01.2011 - 01.2011
- Worked at this job while completing degree
- Job consisted of: taking orders by telephone, delivering orders to various areas, cleaning work areas and restaurant area, and customer service
- Operation of all office equipment
Education
Associate of Arts - Counseling Psychology
Southern West Virginia Community And Technical College
Mount Gay, WV05.2014
High School Diploma -
Wyoming East High School
New Richmond, WV05.2010
Skills
- Work flow planning
- Root Cause Analysis
- Project Management
- Resource Allocation
- Project Planning
- Logistics Management
- Productivity Improvement
- Inventory Control
- Schedule Management
- Project tracking
References
- Christopher Ellis, Mooresville, NC, 28117, (919) 721-7070
- Devonna West, Oceana, WV, 24870, (304) 923-3763
Timeline
Project Manager
Gallaher Management Group
06.2021 - Current
Medical Biller
Stat Ems, LLC
01.2019 - 06.2021
Manager
Alternative Healing DBA Coalfield Cannabis
01.2018 - 01.2019
Pharmacy Technician
Westside Pharmacy
01.2017 - 01.2019
Customer Service Representative
Ibex Global / AT&T Complete Customer Care
01.2016 - 01.2017
Paraprofessional
Vance Family Services
01.2015 - 01.2016
Pharmacy Tech Trainee
Westside Pharmacy
01.2014 - 01.2015
Delivery Driver
Fox's Pizza
01.2011 - 01.2011
Associate of Arts - Counseling Psychology
Southern West Virginia Community And Technical College
High School Diploma -
Wyoming East High School
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