Norman "Zaire" Tadlock
Brea,CA
Summary
Dedicated and adaptable worker with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Irvine Company Apartment Communities
Costa Mesa
10.2023 - 05.2024
- Provided excellent customer service to all tenants throughout their tenancy period.
- Maintained accurate records of prospective renters, applications and leases.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Front Desk Receptionist/Night Auditor
Pacific Hospitality Group
Irvine, CA
04.2023 - 10.2023
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Completed nightly updates to hotel rates and individual room charges.
Shift Supervisor
Starbucks
Santa Ana, CA
06.2016 - 01.2019
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Barista
Starbucks
Santa Ana, CA
03.2016 - 06.2016
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized POS system to receive and process customer payments.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH01-2026
Associate of Science - Mathematics
Santiago Canyon College
Orange, CA05-2023
Skills
- Customer-oriented
- Cash handling ability
- Revenue quotas
- Labor and food cost control
- Team Supervision
- Client support
- Process improvement strategies
- Workforce training
- Sales Techniques
Languages
Spanish
Professional
Timeline
Leasing Consultant
Irvine Company Apartment Communities
10.2023 - 05.2024
Front Desk Receptionist/Night Auditor
Pacific Hospitality Group
04.2023 - 10.2023
Shift Supervisor
Starbucks
06.2016 - 01.2019
Barista
Starbucks
03.2016 - 06.2016
Bachelor of Science - Data Analytics
Southern New Hampshire University
Associate of Science - Mathematics
Santiago Canyon College
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