Hi, I’m
Norma Patricia Domene
Katy,TX
Summary
Adept at fostering customer loyalty and enhancing sales, I leveraged strong communication and problem-solving skills at Dirt Free Carpet Cleaning to drive satisfaction and exceed sales targets. Skilled in multitasking and maintaining meticulous attention to detail, I excel in fast-paced environments, consistently delivering quality service and achieving positive outcomes.
Overview
15
years of professional experience
1
Certification
Work History
Self Employed Web
Babysitting
04.2013 - Current
Job overview
- Provided attentive and responsible care to children, ensuring their safety and well-being at all times.
- Supervised children during various activities, including playtime, mealtime, and bedtime routines.
- Prepared nutritious meals and snacks based on dietary guidelines provided by parents.
- Ensured children maintained good hygiene practices, such as hand washing before and after meals.
- Organized age-appropriate educational games, crafts, and activities to stimulate learning and creativity.
- Assisted with homework and reading, helping children develop learning skills in a supportive environment.
- Established daily routines, including nap times, playtimes, and bedtime schedules, to maintain consistency and structure.
- Maintained a safe environment, childproofing spaces and providing close supervision to prevent accidents.
- Responded quickly to emergencies, demonstrating calm and effective problem-solving skills.
- Encouraged positive behavior through praise, gentle redirection, and structured activities.
Clothes Max
Retail Assistant
02.2010 - 03.2011
Job overview
- Assisted customers with product selections, providing personalized recommendations based on their needs and preferences
- Addressed customer inquiries and concerns, offering solutions to ensure satisfaction.
- Drove sales by promoting new arrivals, sales events, and seasonal promotions.
- Drove sales by promoting new arrivals, sales events, and seasonal promotions.
- Organized and displayed merchandise according to brand guidelines and current promotions.
- Created appealing product displays to highlight featured items and improve the customer shopping experience.
- Created appealing product displays to highlight featured items and improve the customer shopping experience.
- Monitored inventory levels and alerted management to low stock items or potential stock discrepancies.
- Maintained a clean and organized store environment, including tidying fitting rooms, arranging shelves, and ensuring product labels were accurate.
- Received positive customer feedback and was frequently complimented for excellent service, both in-store and online.
Saccones Pizza and Subs
Waitress Trainee
03.2017 - 06.2017
Job overview
- Greeted customers, answered questions, and provided recommendations on menu items, including pizzas, subs, and sides.
- Took and processed customer orders both in-person and over the phone, ensuring accuracy and clarity.
- Addressed customer concerns or complaints in a professional and friendly manner, resolving issues to ensure a positive dining experience.
- Provided prompt and courteous service, fostering customer loyalty and satisfaction.
- Prepared ingredients for pizzas, subs, and other menu items, ensuring freshness and proper portioning.
- Assembled and baked pizzas to order, following standard recipes or custom customer requests.
- Assisted with preparing subs, salads, and other side items, ensuring they were made to order with attention to detail.
- Maintained a clean and organized kitchen, ensuring food safety and cleanliness in accordance with health regulations.
- Operated the Revention system to process cash, credit, and digital payments accurately.
- Managed customer transactions, provided change, and balanced cash register drawers at the end of shifts.
Dirt Free Carpet Cleaning
Sales Representative
03.2018 - 12.2020
Job overview
- Making cold calls checking up in customers
- Following up on customers
- Going to home shows to bring in new customers
- Setting up appointments
- Filing
- Data entry
- Answering customer questions
- Helping dispatch drivers
Education
Cypress Springs Highschool 7909 Fry Rd, Cypress, TX 77433
High School Diploma
06.2013
Skills
- Strong written communication skills, with a focus on clear, concise, and professional language
- Ability to adapt tone and style to suit the customer’s needs and maintain brand voice
- Quick thinking and the ability to troubleshoot issues in real-time, offering solutions that satisfy the customer’s needs
- Resourcefulness in finding solutions within company resources, FAQs, or internal knowledge bases
- Fast and accurate typing to respond to customer inquiries efficiently, without compromising on quality
- Ability to show understanding and empathy, especially when dealing with frustrated or confused customers
- Patience to work through issues with customers at their pace, ensuring they feel supported
- Comprehensive understanding of the products or services offered to provide accurate information and assistance
- Ability to stay updated on changes to products, policies, or services and integrate them into interactions
- Ability to handle multiple chat sessions at once, maintaining focus and quality across all conversations
- Skilled at switching between tasks without losing track of conversation details
- Strong attention to detail to avoid miscommunication and ensure accuracy in responses
- Ability to verify information and double-check responses to maintain high-quality service
- Skilled at de-escalating tense situations and handling complaints diplomatically
- Ability to remain calm and polite under pressure, finding solutions that satisfy both customer needs and company policies
Certification
Food Handlers Licence
Languages
English
Full Professional
Spanish
Full Professional
Interests
- I like to read
- Learn new things
- Helping others
- I enjoy Technology
- Problem solving puzzles
Timeline
Sales Representative
Dirt Free Carpet Cleaning
03.2018 - 12.2020
Waitress Trainee
Saccones Pizza and Subs
03.2017 - 06.2017
Babysitting
Self Employed Web
04.2013 - Current
Retail Assistant
Clothes Max
02.2010 - 03.2011
Cypress Springs Highschool
High School Diploma
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