Hi, I’m
NORMA RAMOS TEJADA
Assistant Branch Manager Sales
New York,NY
Summary
Top-producing Assistant Sales Manager with 15+ years of experience in loan management and small business relationship management. Bilingually fluent in English and Spanish. Proven ability to identify customer needs and recommend value-added plans and services to increase sales volume, market share, and revenue. Dynamic communication in all forms of media and excellent negotiation abilities. Consistently meet and exceed goals and expectations.
Overview
20
years of professional experience
Work History
J.P. Morgan Chase Bank, N.A.New York, NY
Assistant Branch Sales Manager
02.2023 - Current
Job overview
- Maintained professional network of potential clients and business opportunities.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Wells Fargo Bank, N.A.New York, NY
Relationship Banker/Broker Associate/Business Advocate
12.2019 - 02.2023
Job overview
- Pre-planned appointments and engaged in meaningful conversation with clients to identify their consumer and small business financial needs and goals to support growth.
- Helped and serviced consumer mass, small business, and emergent affluent clients to optimized their relationships with the bank.
- Worked closely with partners to identify solutions consistent with client's identify needs for business, mortgage, investment and retirement needs.
- Delivered and exceptional client experience; acquire, deepen, and retain relationships; and helped our clients to succeed financially building long lasting relationship with them.
- Participated in the Licensing Catalyst program and obtained regional nomination in 2021.
- Pursued continuous learning opportunities regarding latest compliance training and procedural changes within the company.
- Helped to investigate fraud and identify risks in collaboration with risk management staff during account opening.
- Complied with applicable laws, regulations, and enterprises policies aligned with the Risk Management Framework.
J.P. Morgan Chase Bank, N.ANew York, NY
Relationship Banker/Small Business Specialist/Manager on Duty
03.2017 - 12.2019
Job overview
- Manage a portfolio of 150 high-net worth customers utilizing solutions across private and commercial banking, wealth management, business banking, and home lending.
- Coordinate meetings with customers either in person or over the phone to build loyal banking relationships, identify customer needs, and recommend customized product and service recommendations.
- Partnered cross-functionally to acquire over $6M in client assets in 2017 across investments and lending products; increased AUM by 15% in 2017.
- Exceeded annual sales goals for small business customers by 20% in 2017.
J.P. Morgan Chase Bank, N.A.Bronx, NY
Personal Banker/Small Business Specialist/Manager on Duty
06.2011 - 03.2017
Job overview
- Manage a portfolio of 100 high- balance customers, understanding their banking, credit and investment needs in order to provide holistic financial solutions.
- Built trust and rapport with customers through a friendly greeting, listening to concerns, and providing expert advice on products and services.
- Assisted customers with daily banking transactions and balanced daily cash transactions.
- Facilitated cross-selling and up-selling of various products and services to increase sales and revenue.
- Filled in for the branch manager when needed, including team management, overrides, daily huddles, and customer service.
J.P. Morgan Chase Bank, N.A.Bronx, NY
Mortgage Loan Officer/GYO Home Lending Program
06.2010 - 06.2011
Job overview
- Cold called up to 30 new prospects daily and interviewed prospective loan applicants to determine eligibility and pre-qualifications.
- Closed over $2M in mortgages over a six-month period.
- Oversaw the entire mortgage process, including application, origination, underwriting, and closing.
- Communicated with applicants regarding processing times, interest rates, and closing dates.
- Ensured compliance with the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
- Planned and facilitated community meetings and seminars to educate on mortgage products and programs such as FHA, VA, FNMA, and FHLMC loans.
RIA Financial ServicesNew York, NY
Sales Associate and Customer Representative
04.2004 - 02.2007
Job overview
- Developed sales and lead qualification strategies to negotiate and close projects with an 85% success rate.
- Processed 140 transactions per shift while maintaining a balanced daily cash report.
- Consistently exceeded sales goals by 20%.
Education
Zicklin School of Business, Bernard Baruch College, New York, NY
BBA from Finance And Investments
01.2010
Pontificia Universidad Católica Madre Y Maestra, Santiago, Dominican Republic
BBA from General Law
01.2004
Southern New Hampshire University, Hooksett, NH
MBA from Business Administration And Leadership
2024.02 - Current (9 months)
Skills
- Core Qualifications Business
- Relationship Management
- Understanding Customer Needs
- Strategic Planning
- Financial Product Sales
- Team Leadership
- Training and Development
- Business Recovery and Sustainability
- Compliance
- Community Engagement
- Decision-Making
- Revenue Development
Affiliations
Alumni Baruch Association Member (2010-Present) Alumni PUCMM Member (2004-Present) ALPHA (Association of Latinos Professional in Finance and Investment), Baruch College (2006-2010)
Additional Information
- FINRA Series 6, 63 & Life Insurance Licenses Safe Act Registration
Timeline
Southern New Hampshire University
MBA from Business Administration And Leadership
2024.02 - Current (9 months)
Assistant Branch Sales Manager
J.P. Morgan Chase Bank, N.A.
02.2023 - Current
Relationship Banker/Broker Associate/Business Advocate
Wells Fargo Bank, N.A.
12.2019 - 02.2023
Relationship Banker/Small Business Specialist/Manager on Duty
J.P. Morgan Chase Bank, N.A
03.2017 - 12.2019
Personal Banker/Small Business Specialist/Manager on Duty
J.P. Morgan Chase Bank, N.A.
06.2011 - 03.2017
Mortgage Loan Officer/GYO Home Lending Program
J.P. Morgan Chase Bank, N.A.
06.2010 - 06.2011
Sales Associate and Customer Representative
RIA Financial Services
04.2004 - 02.2007
Zicklin School of Business, Bernard Baruch College
BBA from Finance And Investments
Pontificia Universidad Católica Madre Y Maestra
BBA from General Law
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