Normarie Nazario
Antioch,TN
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
Sales Representative
Lincare
06.2021 - Current
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Customer Service Representative
Staffmark
01.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer service
Easy Pawn
07.2018 - 03.2019
- Premiere Credit of North America
- Review open accounts for collection efforts
- Making 150 to 200 outbound calls a day
- Reviewing inbound calls to resolve outstanding medical balances
- Resolved client billing problems
- Collect customer payment in accordance with payment dates
- Worked with HCA hospital helping them close out past due accounts,
- Provided loan on valuable items to help customers financially
- Courtesy calls to remind of payment date
- Inventory once a week
Automasters Collections representative
11.2016 - 05.2018
- Review open accounts for collection efforts
- Making outbound calls in a professional manner while keeping and improving customer relation
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good
- Customer services in a timely manner
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency and discuss them with management .
Financial Counselor/ Senior Teller
Cal-Tenn Financial
02.2015 - 01.2016
- Managed multiple auto loan portfolio while maintaining a strong relationship with originating dealerships
- Reduced portfolio delinquency to meet company goals
- Work hand in hand with Pinnacle Bank
- Maximized time management efficiency to increase productivity which resulted in several accolades from upper management
Collection Manager
Payment America Systems
05.2013 - 02.2015
- Customer Service
- Performed training class for all new employees
- Managed 25 collectors and helped maintain a great working environment
- Prepared accounts ready to be sent to the legal department as needed
Diverse mobile - Cashier
12.2011 - 04.2013
- Customer service
- Activated cell phones
- Received bill pay
- Audited inventory
Cashier
Target
12.2009 - 09.2011
- Check out guests
- Exchange and returns
- Customer service
- Worked the café area
- Stocked lanes with new items
Education
High School Diploma -
Mcgavock High School
Nashville Tn2008
Skills
- Computer Skills:
- Microsoft Word and Works 2003, MS Outlook, Outlook 365, Type 70 WPM, FACS, Shaw, TLOXP,
- Skypatrol, and Quickbooks Goldstar and central desktop
- Knowledge and Experience:
- I have been in customer service for 8 years I have experience in various jobs that provides knowledge with
- Computers, customer service, machine operator etc I’ve always been a very dedicated worker to each job,
- And call out as little as possible I really enjoy working with people, and being able to benefit from helping
- People I believe with my knowledge, customer service skills, and communication skills, I can succeed with
- Any job I enjoy benefiting others, and giving assistance when and wherever is needed
Timeline
Sales Representative
Lincare
06.2021 - Current
Customer Service Representative
Staffmark
01.2020 - 06.2021
Customer service
Easy Pawn
07.2018 - 03.2019
Automasters Collections representative
11.2016 - 05.2018
Financial Counselor/ Senior Teller
Cal-Tenn Financial
02.2015 - 01.2016
Collection Manager
Payment America Systems
05.2013 - 02.2015
Diverse mobile - Cashier
12.2011 - 04.2013
Cashier
Target
12.2009 - 09.2011
High School Diploma -
Mcgavock High School
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