NORMA SANCHEZ CRUZ

Utilizing a customer-focused skills to interact with diverse populations to achieve highest levels of security for the agency with duties including:

* Securing the sterile area of the airport from potential threats to aviation security;.

* Giving verbal directions on making the screening process swifter and easier.

* Using special screening techniques and constantly remaining up to date with changes to the standard operating procedures (SOP).

* Recommending new ways to improve our FEVS score through the Employee Advisory Council.

* Monitoring passengers and airport personnel through ATLAS program.

Utilizing a customer-focused mindset and effective communication skills to interface with diverse populations to achieve organization performance goals with duties including:

* Showcasing the latest products and services from Microsoft.
* Help customers to choose the right device for their needs and empower them to achieve more through our products and services.
* Provide a excellent customer service for consumer and business clients.
* Help customers with software and hardware problems.
* Provide demos and information for potential business customers, close sales and create business leads to promote more profit growth.
* Assist customers after purchase process to setup their devices and setup personal training classes.

Utilizing a customer-focused mindset and effective communication skills to interface with diverse populations to achieve organization performance goals with duties including:

• Greeting customers and assessing their individual needs.
• Helping customers navigate the organization’s array of technology products.
• Demonstrating product offerings through in-store experiences and learning engagements.
• Effectively responding to changing environments, circumstances, and situations.
• Showing a high-level of intuitiveness in a dynamic and fast paced environment.
• Pursuing positive outcomes by using effective approaches to solve problems.
• Taking responsibility in maintaining the highest level of professionalism, fully delivering on commitments and seeking positive results in interactions with every customer every day.
• Assisting customers to setup their devices and their personal training classes.
• Facilitating workshops for the community in our store relating to: Microsoft programs, educational information about phishing, scams and how to protect your information and devices.
• In store customer support with software and hardware issues.
• Providing information and demos for potential business customers by creating leads and closing sales to promote sales growth in the store.
• Supported the MS POLL team by developing activities and programs to improve employee morale.
• Supported the store Safety Team initiative and developed strategies to ensure the store followed appropriate safety guidelines.

While pursuing BA in Humanistic and Social Studies with Justice Systems concentration:

As Printing Assistant maintained state-of-the-art printer/photocopier systems; assisted hundreds of students with their service needs; and ensured printing supply inventories met daily demand.

As Receptionist entrusted with broad building security and customer service responsibilities including:

* Managing daily access, control and safety of all students, visitors and staff.

* Providing customer service to the general public across a wide variety of matters.

* Managing sensitive documents for archival purposes.

* Supervising multiple employees assigned to specialty areas within the building.