Norma Lizzette Suarez
Brooklyn,NY
Summary
Outstanding, proven communication and leadership abilities with strong interpersonal skills. Background in Revenue rules and regulations as well as strong organizational and motivational skills which can be applied in the work environment regarding employees and delegation of authority.
Overview
28
28
years of professional experience
Work History
Collecting Agent Supervisor
N.Y.C.T.A
NY
07.2023 - Current
- N.Y.C Armed Guard – Licensed to carry Fire Arm.
- Supervise staff of collection agents
- Perform administrative tasks within time constraints set forth.
- Create and align work Routes on Microsoft Database.
- Access Microsoft office application and use database to log in employee work hours and input payroll for their time worked.
- Conducted daily touch base meetings with staff members to effectively instruct/lead staff on their current assignments as well as handle any issues they may have been experiencing.
- Prioritize tasks for Team by order of urgency.
- Execute Strategic Plans for specific outcomes aligned within the best interest of NYC Transit.
- Frequently inspected production area to verify proper equipment operation.
Collecting Agent
N.Y.C.T.A
New York
03.2001 - 07.2023
- Retrieved, collected, and delivered picked up revenue to Federal Banks.
- Reinforce positive attitudes with the Team
- Responsible for delivering the revenue picked up from various locations to create bank deposits for said location.
Armed Guard
Brinks, Brooklyn, New York
Brooklyn, New York
01.1998 - 01.2001
- Received and distributed large sums of money to and from appointed / routed, franchises and vendors.
- Money room lead supervisor in Revenue.
- Data Entry of all monies picked up from various locations on route.
- Ensured secure transportation of valuables between locations, adhering to established protocols.
- Conducted thorough inspections of vehicles and equipment to maintain operational integrity.
- Developed efficient processes for route planning, enhancing delivery timelines while maintaining safety standards.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
Education
B.A. Liberal Arts - Human Services
Boricua College
New York01.1998
Skills
- NYPD license to carry gun, NYS carry guard cert, 47Hr Firearms Course
- Bi-lingual(English-Spanish), Experienced in Computer/ Data input/Internet
Timeline
Collecting Agent Supervisor
N.Y.C.T.A
07.2023 - Current
Collecting Agent
N.Y.C.T.A
03.2001 - 07.2023
Armed Guard
Brinks, Brooklyn, New York
01.1998 - 01.2001
B.A. Liberal Arts - Human Services
Boricua College