Normie Jean Taylan
Wahiawa,HI
Summary
Dependable Program Support Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills and is a creative problem solver with strong analytical and critical thinking skills.
Overview
8
8
years of professional experience
Work History
FETCH Program Support Coordinator
Family Education Centers Of Hawaii
08.2019 - Current
- Entered data, completed quarterly reports and Sustainability Plans as reviewed by FETCH Executive Director.
- Organized spaces and materials for FETCH events and Sustainable Families Program sessions
- Participated in trainings to enhance personal growth and professional development
- Gathered and organized materials to support operations
- Delegated tasks to student interns to organize and improve office efficiency.
- Tracked records, filed documents and maintained communication with prospective and current program participants, contract managers, fellow prevention organizations and members of the University of Hawaii community, etc. when collaborating for FETCH events
- Developed strong organizational and communication skills
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained website and social media accounts for FETCH
- Created and posted promotional graphics and flyers for FETCH events
- Submitted payroll for FETCH staff
Social Services Associate
Ohana Pacific Management
06.2019 - 09.2020
- Assisted social workers with the intake and discharge process of guests from The Villas
- Made referrals to appropriate agencies for guests' continual care post-discharge from The Villas
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in team environment.
- Completed admission documents with incoming guests
- Completed follow-up calls with discharged guests and forwarded guest concerns to appropriate department
Registered Behavioral Technician
Hawaii Behavioral Health
11.2017 - 07.2019
- Provided compassionate care while addressing clients' unique needs and preferences.
- Maintained client records, documenting changes in client's condition.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Guided families in implementing behavior support strategies at home, fostering consistency across environments.
- Promoted safe environment, ensuring adherence to agency policies and procedures.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
Personal Habilitation Worker
Hawaii Behavioral Health
12.2016 - 07.2019
- Maintained open lines of communication with family members, providing updates on client progress and addressing any concerns promptly.
- Assisted clients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities while respecting client privacy and dignity.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Fostered positive rapport with each client by consistently displaying empathy, patience, and understanding throughout interactions.
- Transported residents to and from appointments and other activities to encourage mobility.
- Encouraged social interaction with clients and their family members by organizing conversations with them
- Received monthly supervision from PAB supervisor to continuously enhance relevant skills and knowledge
- Implemented behavior management strategies effectively, resulting in improved client behaviors and overall wellbeing.
- Provided crisis intervention support when necessary to maintain safety of both staff members involved as well as respective clients.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
Undergraduate Student Intern
Family Education Training Center Of Hawaii
01.2019 - 05.2019
- Regularly maintained, organized and cleaned program site and office
- Set-up program site for FETCH events
- Updated FETCH website
- Completed social media posts on FETCH events and substance use prevention education
- Received feedback from parent participants and passed concerns to appropriate team members
- Assisted team members with meal preparation
- Led art, mindfulness and social skill activities with participating youth
- Corresponded with members in Honolulu community to promote FETCH events
Skills Trainer
Hawaii Behavioral Health
07.2016 - 05.2018
- Supported clients with autism in building multi-faceted skillset to promote independence and self-confidence.
- Contributed to overall well-being of clients and their classmates by addressing physical, mental, emotional, and social needs through tailored interventions.
- Promoted positive learning atmosphere by modeling appropriate behavior and reinforcing desired habits to clients as instructed by DOE Autism Specialist, client's teachers and HBH supervisor.
- Guided clients in practicing various coping mechanisms to better handle stressful situations
- Intervened in crisis situations to provide support to clients.
- Regularly recorded data on clients' progress toward behavioral, social and educational goals as outlined in client's Individualized Education Program (IEP).
Employment Specialist
Hawaii Behavioral Health
06.2017 - 10.2017
- Provided employment training services to clients with learning disabilities
- Interviewed client and family members regarding clients' background and interests
- Observed client in social and public settings and at home to understand client's talents, work skills and personality
- Provided opportunities to study and to enhance client's skills in money management, problem solving, verbal communication, writing and following directions
- Provided opportunities for client to independently travel to shopping center via thecity bus
- Accompanied client to work site and provided direction as client needed
- Completed a client profile for client to provide to potential employers
- Safely transported clients in personal vehicle to work and activity site and back home
Education
Bachelor of Science - Human Development And Family Studies
University of Hawaii At Manoa
Honolulu, HI05.2019
Associate of Arts -
Leeward Community College
Pearl City, HI05.2015
High School Diploma -
Waipahu High School
Waipahu, HI06.2008
Skills
- Project Support
- Payroll Administration
- Meeting Coordination
- Phone and Email Etiquette
- Report Writing
- Data Entry
- Administration and Operations
- Microsoft Office
- Event Planning
- Scheduling and calendar management
- Presenting Ideas and Plans
- Contract Management
- Work Planning and Prioritization
- Document Management
- Operations Management
Timeline
FETCH Program Support Coordinator
Family Education Centers Of Hawaii
08.2019 - Current
Social Services Associate
Ohana Pacific Management
06.2019 - 09.2020
Undergraduate Student Intern
Family Education Training Center Of Hawaii
01.2019 - 05.2019
Registered Behavioral Technician
Hawaii Behavioral Health
11.2017 - 07.2019
Employment Specialist
Hawaii Behavioral Health
06.2017 - 10.2017
Personal Habilitation Worker
Hawaii Behavioral Health
12.2016 - 07.2019
Skills Trainer
Hawaii Behavioral Health
07.2016 - 05.2018
Bachelor of Science - Human Development And Family Studies
University of Hawaii At Manoa
Associate of Arts -
Leeward Community College
High School Diploma -
Waipahu High School
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