Normilla Budhan
Kissimmee,FL
Summary
Passionate and results-driven professional with 8 years of experience in the beauty and retail industry. Seeking to leverage extensive experience in team leadership, customer service, and operational management to drive exceptional customer experiences
Overview
8
8
years of professional experience
Work History
MAC ARTIST
Ulta Beauty
06.2025 - Current
- Build and maintain a loyal clientele by engaging guests in meaningful conversations, understanding preferences, and recommending tailored solutions. Quickly adapt to new promotions, products, and brand initiatives while consistently expanding product knowledge to better serve guests
- Maintain strong awareness of priorities by assisting clients, recommending products, and supporting team needs simultaneously in a fast-paced retail environment to maximize sales opportunities and enhance the overall shopping experience
- Keep work areas organized, clean, and fully stocked while supporting merchandising, shipment processing, and hygiene standards. Communicate effectively with team members to ensure smooth daily operations, proper task execution, and consistent guest service
EXPERIENCE MANAGER
Ulta Beauty
09.2024 - 06.2025
- Championed a premium, highly personalized guest experience, consistently driving Net Promoter Score (NPS) results through attentive service, team coaching, and proactive issue resolution
- Recruited, trained, and coached a diverse team of boutique leads, sales associates, and salon professionals; fostered a customer-first culture while improving team performance, accountability, and engagement
- Managed complex staff scheduling, payroll allocation, and daily operations to ensure optimal coverage and efficiency; oversaw inventory control, task prioritization, and compliance with company standards to maintain a highly organized and productive store environment
SALES MANAGER
Ulta Beauty
10.2022 - 09.2024
- Fostered a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink
- Developed and implemented strategies that leverage company programs, tools, and resources to drive sales growth and enhance business performance through operational excellence
- Attract, hire, and retain a diverse team of top talent, and efficiently addressing any staffing/scheduling needs to foster a supportive and efficient work environment
- Create an inclusive environment that inspires and motivates associates, driving their growth, engagement, and overall satisfaction
LEAD CASHIER
Ulta Beauty
Kissimmee, USA
10.2019 - 10.2022
- Greeted all guests with friendly, prompt and courteous service to create a positive first impression and foster a welcoming atmosphere
- Actively promoted and trained employees on the Ulta Beauty loyalty, credit and guest service programs to inspire growth amongst peers
- Consistently met/exceeded both store and individual sales and productivity goals
- Assisted management with key operational tasks, including opening and closing procedures
RETAIL ASSOCIATE
DD’s Discount
Kissimmee, USA
06.2018 - 09.2018
- Delivered personalized customer service, assisting guests on sales floor and at register to enhance their shopping experience
- Executed sizing and recovery tasks to maintain organized and visually appealing store environment, improving customer satisfaction
- Unpacked and stocked new inventory promptly, ensuring attractive and accessible product displays for customers
Education
Associate Degree - General Studies
Valenica College
Kissimmee, FL01-2019
Skills
- Customer Service Excellence
- Effective Communication
- Team Leadership
- Adaptability
- Process Optimization
- Time Management
Honors And Achievements
- Business Specialist (Technical Certificate)
- Real Estate Specialist (Technical Certificate)
- Adobe Certified Associate
- IB Diploma Graduate
Timeline
MAC ARTIST
Ulta Beauty
06.2025 - Current
EXPERIENCE MANAGER
Ulta Beauty
09.2024 - 06.2025
SALES MANAGER
Ulta Beauty
10.2022 - 09.2024
LEAD CASHIER
Ulta Beauty
10.2019 - 10.2022
RETAIL ASSOCIATE
DD’s Discount
06.2018 - 09.2018
Associate Degree - General Studies
Valenica College