Normz Reforsado
Grand Terrace
Summary
Highly organized and detail-oriented Administrative Assistant with extensive experience in operations, property management, and customer service. Skilled in managing executive calendars, coordinating projects, and maintaining positive relationships with teams and clients. A self-starter with excellent communication and problem-solving abilities who thrives in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Regional Office
02.2022 - Current
- Provided comprehensive administrative support to four director-level managers across different regions
- Maintained and managed executive calendars, ensuring seamless coordination across multiple time zones
- Arranged travel plans, accommodations, and itineraries for senior executives
- Oversaw meeting scheduling and participation while managing access to high-level sessions
- Processed detailed expense reports for senior leadership, adhering to company policies
- Coordinated events such as the North America Engineering Summit and team-building activities
- Created and maintained CIP Security Accounts while supporting the Regional Security Director with tabletop exercises
- Compiled and submitted WELL Certification documentation and health/safety reports
- Managed RFPs, contracts, and insurance renewals for UST/AST
- Organized 'Lunch and Learn' sessions and field trips for the engineering team
- Performed high-level administrative tasks, including tracker reports, and analyzing business data
Property Assistant
Brookfield Office Properties
03.2018 - 02.2022
- Company Overview: California Market Center
- Provide support for Vice President, Operations as well as Property Manager, including front desk and Assistant Property Manager backup as needed
- Develop and maintain close working relationship with tenants through regular communications, response to tenant concerns and participate in resolution and providing timely follow-up
- Coordinate and implement service contracts, specifically landscaping contract, pest control and holiday décor
- Assist in gathering all required information needed for LEED
- Responsible for coordination of operation related events including large scale broker tours, welcome party, etc
- Conduct regular property and landscape inspections, addressing any janitorial corrections as required
- Verify work orders and follow-up as needed using Angus software
- Generate and ensure correctness of all service/construction contracts
- Responsible for conducting tenant move-out walk and prepare tenant move-in/move out notices for accounting/lease admin
- Assisted with multiple tenant relocations in preparation for upcoming $85 million renovation and redesign
- California Market Center
Receptionist
Brookfield Office Properties
10.2013 - 03.2018
- Company Overview: Wells Fargo Center
- Provided support for General Manager/Sr
- Property Manager/Property Manager in the management of property operations
- Managed all incoming calls/tenant service requests and dispatched appropriate building staff as needed
- Responsible for creating tenant memos and tenant communications, including tenant event posters/signage
- Assisted in the coordination of building, tenant and epic staff events
- Responsible for preparing all vendor contracts and approval forms with appropriate follow-up
- Maintained vendor insurance certificates and multiple tenant communication lists
- Managed all freight bookings and vendor access Responsible for administration of copy room, kitchen, break room and storage room, including ordering of supplies and postage
- Maintained positive inter-departmental relationships
- Wells Fargo Center
Tenant Service Coordinator
Maguire Properties
06.2007 - 10.2013
- Company Overview: Wells Fargo Center
- Responded to all tenant requests/calls, determine urgency, prepare work orders, and consult with property management
- Assisted property management day-to-day operation of the property in accordance with policies/procedures, management agreements, and client requests
- Responsible for obtaining and filing vendor insurance certificates, maintaining vendor contract list, tenant emergency contact lists, and maintaining other records and files pertinent to tenants and vendors
- Executed Purchase Orders, Task Orders, and Stipulated Sum agreements for various projects
- Processed monthly sundry billing
- Wells Fargo Center
Education
Bachelor of Science - Nursing
West Coast University - Center for Graduate Studies
Los Angeles, CA01.2007
Skills
- Proficient in using Angus and ETS program
- Yardi
- Experienced in maintaining confidentiality
- Managing sensitive information
- Strong organizational skills
- Interpersonal skills
- Verbal and written communication skills
- Event planning and execution
- Effective problem solver
- Exceptional customer service abilities
Certification
California Real Estate Salesperson License, In Progress
Notary Public
Timeline
Administrative Assistant
Regional Office
02.2022 - Current
Property Assistant
Brookfield Office Properties
03.2018 - 02.2022
Receptionist
Brookfield Office Properties
10.2013 - 03.2018
Tenant Service Coordinator
Maguire Properties
06.2007 - 10.2013
Bachelor of Science - Nursing
West Coast University - Center for Graduate Studies
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