Norrie A. Kirkland-Bills
Detroit,MI
Summary
Working professional seeking an opportunity to partner with a company for longevity and growth, interested in enhancing my skills with an open willingness to learn. Experience skills in accounting, customer service, training, and management.
Overview
17
17
years of professional experience
Work History
Housekeeper
Henry Ford Hospital
Detroit, MI
03.2023 - Current
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Emptied trash cans and replaced liners.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Customer Service Representative
R1
Southfield, Michigan
03.2019 - 08.2022
- Taking payments, and resolving issues.
- Confer with customers to provide information about products or services, and obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions and transactions, recording details of inquiries and complaints.
Binson's
Centerline, Michigan
02.2018 - 08.2018
- Scanning, filling, entering checks, and credit card payments.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Comply with federal, state, and company policies, procedures, and regulations.
- Receive, record, and bank cash, checks, and vouchers.
Customer Service Representative
Dialog Direct
Rochester, Michigan
02.2015 - 02.2018
- Taking payments, and resolving issues.
- Confer with customers to provide information about products or services, and obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions and transactions, recording details of inquiries and complaints.
Skilled Trainer
Cracker Barrel
Roseville, Michigan
11.2007 - 05.2014
- Train new employees to operate the cash register and sales floor.
- Promote sales by displaying products.
- Keep an organized workspace.
- Greet guests and meet requests by providing customer service.
- Assess training needs through surveys, interviews with employees, focus groups, or consultations with managers.
- Design, plan, organize, or direct orientation and training programs for employees or customers.
- Offer specific training programs to help workers maintain or improve job skills.
Education
Accounting -
Wayne County Community College
Wayne01.2014
General Studies -
Laura Osborn Senior High School
Detroit01.1990
Timeline
Housekeeper
Henry Ford Hospital
03.2023 - Current
Customer Service Representative
R1
03.2019 - 08.2022
Binson's
02.2018 - 08.2018
Customer Service Representative
Dialog Direct
02.2015 - 02.2018
Skilled Trainer
Cracker Barrel
11.2007 - 05.2014
Accounting -
Wayne County Community College
General Studies -
Laura Osborn Senior High School
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