Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Norriel Baker

Norriel Baker

Manvel,TX

Summary


Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

AR Team Lead - Cost Control Department

Republic Services
05.2022 - Current
  • Provides daily direction in accordance with the AR Center Supervisor to communicate with employees so that AR center documentation is entered in a timely, efficient, and knowledgeable manner and provides continual evaluation of processes and procedures.
  • Managed approximately 80 incoming calls, emails per day from customers for an individual portfolio of $5 million in A/R.
  • Monthly collaboration with business stakeholders to partner on bad debt and DSO accounts. Provides performance feedback and guidance on a regular basis to each team member, ensures employees have appropriate training and other resources to perform their jobs.
  • Assist with creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level, assists the Supervisors with daily operations of the AR Center.
  • Works as a member/leader of special or ongoing projects that are important to area/process improvement, shares continual observations on employees, ensuring all assignments are handled efficiently and effectively, uses appropriate judgment in upward communication regarding department or employee concerns.
  • Responsible for the integrity of data entered in Web Collect system, applying expertise and caution to ensure accordance with relevant regulations, local requirements, and Company policies.
  • Recognizes one-off situations that may negatively impact the process flow causing delays or the need for process changes and communicates suggested process changes to management.

Collections Specialist - Cost Control Department

Republic Services
05.2022 - 03.2023
  • Followed standard operating procedures, contacts customers via phone, email, or standard letter to bring accounts to a current status.
  • Completed system assigned tasks within the designated timeframes, monitored the status of delinquent accounts via the collector dashboard and taking care to see high priority tasks to completion.
  • Researched customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels, understood issues and problem accounts impacting the portfolio and communicated systemic or recurring items to avoid further delinquency.
  • Processed payments from delinquent customers and negotiate payment arrangements and/or settlements, when necessary, engaged management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
  • Accurately and concisely documents actions taken on assigned accounts with the system application, responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.
  • Initiated or processed write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority and assist Team Members with questions regarding accounts within their collection portfolio.
  • Provided onboard training for TRUX and hauling portfolios for Team Members.

Customer Resource Specialist II

Republic Services
09.2021 - 05.2022
  • Answered continuous inbound calls from residential and business customers that have inquiries about pickup schedules, missed pickups, billing and various account information.
  • Performed data entry and system navigation on each call while providing first call resolution and customer zeal to our valued customers. Provided customer callbacks to ensure all issues were solved and provide status updates.

Accounts Receivable - Construction and Engineering

Saber Power Services, LLC
08.2019 - 03.2021
  • Generated a minimum of 4 million per month in revenue billing; lump sum, time and material, milestone base and progressive billing that were P.O./ contract specific.
  • Observed actual costs per job to view contribution margins and assist with accruals and the end of the month process.
  • Worked closely with the Project Managers and Assistant Project Managers on a bi-monthly schedule for projected billing forecast and project updates.
  • Worked closely with payroll for any job-related labor and / or expenses from expense reports.
  • Timekeeper for nesting projects and responsible for ensuring all SAP labor was coded correctly per the P.O. and issue monthly KPI Reports.
  • Daily cash applications from Operating Account and weekly collections.

Construction Draw Accountant

DayRise Residential, LLC
08.2016 - 08.2019
  • Daily correspondence with Construction Team, Property Accountants and Property Managers to construct and manage loan draws to Lenders and Owners.
  • Executed Construction Contracts, initiate amendments to loan agreements as well as Conversion of Use requests to lenders and Budget Reallocation requests.
  • Gathered relevant information for cost certification including lien waivers, invoices, insurance certificates and scheduling of projects and updating Budget Sheets.
  • Reviewed and approve construction invoices and oversee payments while maintaining and updating the general ledger.
  • Generated cost and budget reports to better manage projects and relay information to the Construction Team.
  • Daily correspondence with lenders regarding denied and exception treated items as well as additional support documentation needed to process draw requests.
  • Updated Master Draw Tracking with draw disbursements received as well as working with Property Accountants for proper posting allocations.

Accounts Receivable / Cost Control Coordinator

GC² Specialty Construction
03.2016 - 07.2016
  • Invoiced generated per P.O. specifications; finalized and issued to clients.
  • Prepared the factoring schedule by deadline for factoring company as well as organized meetings to review weekly billing reports with the CEO.
  • Reviewed payroll report to view any discrepancies and if any, issued e- mails for time modifications.
  • Communicated with factoring company as well as vendor portals to view payments received and post payments in system.
  • Closed out purchase orders and job numbers in system once complete as well as run aging reports for invoice collection purposes. Provided guidance to projects for the resolution of cost controls and overruns internally and externally.

Accounting Administrator

Matthews-Daniel Company
06.2011 - 03.2016
  • Provided accounting support in a variety of areas; responsible for data entry of expense reports, journal entries and corrections related to prebill worksheets in accounting software.
  • Processed daily and monthly proformas, invoices, edits and finalized proformas for invoicing, including transferring time and expenses, write-offs, and researching for multiple locations.
  • Researched payments received and provided payment histories as needed, handled billing for national vendors with very specific requirements and instructions, including processing proformas, write-offs, and preparation for appeals, uploads electronic invoices for some of our national vendors into outside billing vendor systems, troubleshoot, researched, and provided expense and voucher backup on invoices as needed.
  • Provided senior managers and other personnel with information regarding billing as needed, helped with posting time and paid-by-company expenses during month-end closing.

Assistant Store Manager

PLS Loan Store
08.2009 - 10.2010
  • Serviced customer accounts by reviewing approval or denials on loans; making sure all documentation was complete, accurate and filed away properly.
  • Make daily courtesy reminder and collections calls, prepared legal files on bad debt accounts for small claims court. Help resolve accounting, auditing, legal and customer service issues.
  • Performed daily balance of safe and employee registers and prepared daily reports.

Human Resource Office Assistant - Accounts Payable Clerk

Marathon Oil Corporation
06.2006 - 01.2008
  • In charge of processing tuition reimbursements and processing Human Resource department invoices via SAP.
  • Communicated daily with the procurement team to ensure purchase orders were funded properly for invoice payment.
  • Conferred with vendors daily to resolve payment inquiries.
  • Responsible for providing Certificates of Insurance Coverage, maintained orientation, and separating packets.
  • Organized paper and electronic files conducted monthly updated research for the International Human Resource department and assisted with special projects as needed.

Education

BBA - Business Management

Texas Southern University
Houston, Texas
05.2024

AAS - Business Administration

Houston Community College
Houston, Texas
05.2016

Skills

  • Accounts Payable / Accounts Receivable
  • Microsoft Office
  • Navision / Timeslips / SAP/ WebCollect / QuickBooks and Salesforce Software
  • Leadership
  • Team Management
  • Onboarding / Exit Interviews
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Complaint resolution
  • Key performance indicators
  • Financial acumen
  • Employee training
  • Task delegation
  • Strategic planning
  • Employee engagement
  • Teamwork and collaboration
  • Daily workflow improvement

Accomplishments

  • Achieved monthly DSO goal and Bad Debt monthly goals by promoting auto pay and offering settlements for our $20 million receivables area portfolio.

Certification

  • PHR Certification - 7/31/2025

Timeline

Collections Specialist - Cost Control Department

Republic Services
05.2022 - 03.2023

AR Team Lead - Cost Control Department

Republic Services
05.2022 - Current

Customer Resource Specialist II

Republic Services
09.2021 - 05.2022

Accounts Receivable - Construction and Engineering

Saber Power Services, LLC
08.2019 - 03.2021

Construction Draw Accountant

DayRise Residential, LLC
08.2016 - 08.2019

Accounts Receivable / Cost Control Coordinator

GC² Specialty Construction
03.2016 - 07.2016

Accounting Administrator

Matthews-Daniel Company
06.2011 - 03.2016

Assistant Store Manager

PLS Loan Store
08.2009 - 10.2010

Human Resource Office Assistant - Accounts Payable Clerk

Marathon Oil Corporation
06.2006 - 01.2008

BBA - Business Management

Texas Southern University

AAS - Business Administration

Houston Community College

Similar Profiles

CREATE PROFILE
Norriel Baker