Hi, I’m
Norrine Hauer
Roseville,MN
Summary
Experienced Senior Program Manager skilled in managing large scale programs and projects related to technology, mergers & acquisitions, and business operations. Advanced understanding of organizational strategies, operational management, organizational transformation, and portfolio management. Expertise in business analysis, project management best practices, software development life cycle, and contract negotiations by leading the successful delivery of multiple complex strategic priority initiatives over the 10+ years.
Overview
26
years of professional experience
Work History
Securian Financial
Sr. Program/Project Manager, PMO
09.2015 - Current
Job overview
- Designs and develops program and project structure, key metrics, and securing resources for multiple priority enterprise initiatives. With a successful completion track record over 7 years, including two large acquisitions in Canada and transformation of business operating models both in the US and Canada.
- Leads multiple division strategic projects with numerous sub-projects, workstreams, and cross-functional teams across the enterprise to provide scope, structure, objectives, and metrics to ensure program identifies clear outcomes for a successful result.
- Developes and maintains the division project portfolio, including managing and reporting the overall progress and status of the portfolio, facilitates strategic planning to support the portfolio, ongoing prioritization with leadership, and alignment with Enterprise priorities.
- Provides analysis and inputs in the due diligence, RFP, and valuation team for enterprise acquisition bids. As well as establishing program structure for integration for awarded businesses.
- Presents clear and concise written and verbal skills through multiple program communication channels, including project briefs, status updates, program changes/impacts, and analytical reports up, down, and across the program as well as clients, executive leadership, project teams, and business stakeholders.
- Collaborates and partners with business leadership to help reach decisions, resolve conflict, remove barriers, and set priorities based on business needs, resource capacity, and risk exposure.
- Facilitates workshops to support project planning, scoping, and prioritization with project teams, sponsors, leaders, and other stakeholders.
- Maintains and incorporates program management best practices in accordance with PMI PMBOK methodologies and agile methods, practices, and execution.
- Directs projects teams that include PMs, business analysts, business owners, and agile teams to successfully deliver project goals and objectives for multiple complex projects.
- Coaches team members on productivity strategies to accomplish challenging goals.
Securian Financial
Senior Business Analyst
09.2005 - 09.2015
Job overview
- Conducted interviews and workshops with key business users and leaders to collect information on business processes and user requirements to support the development of new technology solutions.
- Supported the enterprise's initial steps into incorporating agile methodologies into our ways of working by joining the Community of Practice (CoP) established and taking on responsibility for the documentation of a framework to support Agile methodology implementation within Waterfall-centric delivery team.
- Developed critical problem-solving skills through the deeper business process analysis, requirement identification, and issue resolution.
- Performed gap analysis and process reviews within business operation areas to identify areas of improvement within business areas. The reviews resulted in several small to large operational efficiency projects to support cost reduction or avoidance within the division. Overall resulting in over $3M in savings over 3 years.
Securian Financial
Business Operations Specialist
12.1996 - 09.2006
Job overview
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to a fast paced environment and rapid change.
Education
Concordia University, St. PaulSaint Paul, MN
Bachelor of Arts from Information Technology in Management
University Overview
- summa cum laude graduate
Skills
- Program Leadership
- Strategic Direction
- Budgeting and Resource Management
- Verbal and Written Communication
- Critical Thinking
- Adaptable and Flexible
- Timely Project Completion
- Agile & Waterfall Projects
- Portfolio Management
- Business Systems
- Work Delegation & Mentoring
- External Partnership Mobilization
Timeline
Sr. Program/Project Manager, PMO
Securian Financial
09.2015 - Current
Senior Business Analyst
Securian Financial
09.2005 - 09.2015
Business Operations Specialist
Securian Financial
12.1996 - 09.2006
Concordia University, St. Paul
Bachelor of Arts from Information Technology in Management
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