Norris Gilbert
Fortville,IN
Summary
Highly motivated with desire to take on new challenges. Strong work ethic adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Funeral Director
Flanner Buchanan Funeral Centers
Indianapolis, IN
08.2012 - Current
- Provided bereavement counseling to families and friends of the deceased.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Maintained records of all contracts, payments and services provided.
- Prepared obituaries for publication in local newspapers.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Advised families on applicable laws regarding disposition of human remains.
- Arranged transportation of body from place of death to funeral home.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Met with client families to discuss service options and pricing plans.
- Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
- Served as a liaison between family members and vendors at visitation events.
- Supervised staff on duty during viewings, funerals or memorial services.
- Ensured compliance with state regulations governing funeral homes.
- Participated in continuing education courses to maintain licensure requirements.
- Provided support to colleagues during times of high volume activity.
- Created meaningful tribute videos featuring photographs and audio recordings of the deceased.
- Actively participated in community outreach programs designed to promote awareness about funeral industry services.
- Removed deceased from place of death and transported to funeral home.
- Completed and filed all necessary legal documentation quickly and accurately.
- Led and directed funeral and graveside services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Offered counsel, comfort and support to loved ones during difficult times.
Education
Bachelor of Science - Business Management with Human Resource Minor
Indiana Wesleyan University
Indianapolis12-2017
Associate of Applied Science - Mortuary Science and Embalming
Cincinnati College of Mortuary Science
Cincinnati, OH04-2012
Skills
- Calm Under Pressure
- Quality Assurance
- Analytical Thinking
- Friendly, Positive Attitude
- Project Planning
- Supervision and Leadership
- Written Communication
- Software Proficiency
- Flexible and Adaptable
- Interpersonal Communication
- Conflict Resolution
- Training & Development
- Critical Thinking
- Problem Resolution
- Task Prioritization
- Troubleshooting
Accomplishments
- I have received the President Club award 3 times consecutively, based on customer satisfaction.
Certification
- I am a Certified Funeral Service Practitioner
- License Funeral Director and Embalmer in the State of Indiana
- Team Building Certificate
- OSHA Training
- Interpersonal Skills Training
Timeline
Funeral Director
Flanner Buchanan Funeral Centers
08.2012 - Current
Bachelor of Science - Business Management with Human Resource Minor
Indiana Wesleyan University
Associate of Applied Science - Mortuary Science and Embalming
Cincinnati College of Mortuary Science
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