Norris Washington
Paterson,NJ
Summary
Dynamic and dedicated professional with a clean driving record and strong organizational skills, honed at Kohler Distributing. Proven ability to enhance customer satisfaction through efficient loading and unloading practices, while maintaining safety standards. Recognized for quick problem-solving and effective communication in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Driver Helper
Kohler Distributing
10.2014 - 06.2023
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Security Officer
Arrow Security Corp.
05.2011 - 04.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Allied Barton Security
01.2011 - 05.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Customer Service Representative
Dish Network Corp
12.2009 - 07.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Macy's
12.2007 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Sports Authority
10.2006 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sorter
Ups
04.2006 - 10.2006
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Security Officer
Gateway Security
03.2005 - 04.2006
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
None - Communications
Passaic County Community College
Paterson, NJ05.2006
High School Diploma - Communications
John .F. Kennedy
Paterson, NJ06.2004
Skills
- Loading and unloading
- Driver assistance
- Organization
- Vehicle maintenance
- Heavy lifting
- Package handling
- Loading and unloading procedures
- Truck loading
- Item securing
- Equipment usage
- Safety practices
- Transportation logs
- Clean driving record
- Load security
Timeline
Driver Helper
Kohler Distributing
10.2014 - 06.2023
Security Officer
Arrow Security Corp.
05.2011 - 04.2014
Security Officer
Allied Barton Security
01.2011 - 05.2011
Customer Service Representative
Dish Network Corp
12.2009 - 07.2010
Sales Associate
Macy's
12.2007 - 01.2008
Cashier
Sports Authority
10.2006 - 03.2007
Sorter
Ups
04.2006 - 10.2006
Security Officer
Gateway Security
03.2005 - 04.2006
None - Communications
Passaic County Community College
High School Diploma - Communications
John .F. Kennedy
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