Nortisha M Brown
Akron
Summary
Social worker/Care manager with a proven track record at Direction Home-AAOA, excelling in service planning and documentation accuracy. Adept at advocating for clients and enhancing team performance through strategic care managing. Recognized for effective problem-solving and multitasking, ensuring client needs are met and compliance is maintained.
Overview
12
12
years of professional experience
Work History
Ohio Home Care Waiver-Care Manager
Direction Home-AAOA
Uniontown
07.2017 - Current
- Ensured compliance with industry regulations and company policies.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted home visits to assess living conditions and support needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in professional development opportunities to stay current with best practices in case management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Trained newly hired top talent to fill key positions and maximize productivity.
Community Care Transitions Program-CCTP Coach
Direction Home-AAOA
Uniontown
02.2013 - 01.2016
- Advocated for clients to resolve medical or personal crises.
- Maintained accurate documentation of all client interactions, treatments, appointments. according to established policies and procedures.
- Facilitated access to community resources and services for patients and families.
- Tracked patient or client care and followed through to provide service effectiveness.
- Collaborated with multidisciplinary teams to coordinate care for patients.
- Monitored patient compliance with medications, treatments, and therapies as prescribed by physicians.
- Assisted in coordinating discharge planning activities including referrals to community resources.
Education
Bachelor of Arts - Social Services
University of Akron
Akron, OH12-2012
Skills
- Case management
- Service planning
- Documentation accuracy
- Time management
- Performance metrics
- Professionalism
- Case needs assessment
- Problem-solving
- Multitasking and organization
Accomplishments
- Mentored 3 staff in a short amount of time and has added mentorship to her career path for 3 consistent years.
- Developed new documents that bolster compliance for the team.
- Implemented a 4-day work week balancing the FWA (flexible work arrangement) and vacation day opposite week consistently.
- Advocates for members and documents work accurately and on time.
- Maintains a steady Work Life balance.
Timeline
Ohio Home Care Waiver-Care Manager
Direction Home-AAOA
07.2017 - Current
Community Care Transitions Program-CCTP Coach
Direction Home-AAOA
02.2013 - 01.2016
Bachelor of Arts - Social Services
University of Akron
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