Summary
Overview
Work History
Education
Skills
Websites
Accomplishmentsandskills
Languages
Accomplishments
Timeline
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Norvel A. Santora

Hollywood,FL

Summary

A highly versatile Executive with background in account management. Successful experience in expanding partnership, covering Business-to-Business (B2B) and identify how to aling with their business strategies. Track-record of consistently developing new business, develop strategies and actions to impact companies’ growth. Distinguish strength on building relationships and develop long term partnership. Core competencies: Product Expertise Goal Setting & Execution Strategic Planning Business Planning Best-in-Class Customer Service Contract Negotiation Partnership Driven Forecasting Revenue & Market Share Growth Trend Identification / Market Key Account Management Analysis

Overview

25
25
years of professional experience

Work History

Regional Account Manager

FedEx Office
Fort Lauderdale, FL
05.2011 - Current
  • Business Advisor to assist C-level to leverage stronger long-term business partnerships
  • Highly effective Account Manager bringing comprehensive background managing top accounts for a wide variety of companies in various industries
  • Managed and initiated new contracts for B2B portfolio accounts, over $500K
  • Developed strategies to support the sales field to secure success by exceeding customer experience while driving incremental revenue by hitting YOY 143% organic growth
  • New Business Development strategies to growth market share and drive healthy pipeline to exceed quarterly goals
  • Managed pipeline and forecast of portfolio of $$M+ andreached122% of portfolio; ranked 5/45
  • Constantly looks for new ways to promote products and build professional network ties
  • Successful records connecting with people through a virtual environment and social media
  • Establish accountability for both parties to drive consistency and effective results

Senior Account Manager

Canon Business Solutions
, FL
05.2003 - 04.2011
  • Business management to sustain and grow revenue while reflecting results of customers reaching their goals
  • Managed B2B portfolios of 45 accounts totaling $1M in sales
  • Handled between 3 to 5 accounts and brought in 45 new accounts in 6 years
  • Developed and implemented creative, cost effective programs which increased client retention rates by 90% compared to the prior year
  • Effectively forecasted and prospected for new business
  • Developed effective strategies for the customer service team representatives to help drive business
  • Developed competitive comparison tables of equipment and service along with pricing, fees, ratings, category, and product performance to use for account sales calls
  • Increased from $10,000 to $1M in sales revenue in 6 years

Mayor Account Executive

Xerox Corporation
Miami, FL
03.2000 - 04.2003
  • Manage a team of 5, provided strategies and goals to drive market share
  • Developed a solution to new customer and sold the first $350,000 equipment in the Miami territory
  • Managed B2B portfolio of 60 accounts totaling $3.5 M in sales
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Developed competitive comparison tables of equipment, service along with pricing, fees, ratings, category, and product performance to use for account sales calls
  • Increased sales volume by adding 20 accounts each year in the Miami territory
  • Negotiated prices, terms of sale and service agreements
  • Handled the highest volume account in the Miami territory, generating more than $3.5 in revenue in 3 years
  • Maintained a central database of key contacts, risk ratings, financial impact and key issues
  • Built client relationships by acting as the liaison between the customer service and sales teams

Education

Marketing Degree -

UNITEC
Honduras, CA

Skills

  • Interpersonal Skills
  • Problem solving
  • Teamwork
  • Leadership
  • Eager to learn and adapt to changes
  • Business management
  • Agile
  • Scrum

Accomplishmentsandskills

  • Consecutive president club winner based on performance.
  • Bi-lingual (Spanish primary language)
  • Interpersonal Skills
  • Problem solving
  • Teamwork
  • Leadership
  • Eager to learn and adapt to changes
  • Business management
  • Agile and Scrum

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Consecutive president club winner.

Timeline

Regional Account Manager

FedEx Office
05.2011 - Current

Senior Account Manager

Canon Business Solutions
05.2003 - 04.2011

Mayor Account Executive

Xerox Corporation
03.2000 - 04.2003

Marketing Degree -

UNITEC

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Norvel A. Santora