Norwai Tokpah
Minneapolis,MN
Summary
Dedicated professional with experience at Helena's Home Daycare and Walmart, excelling in early childhood education and customer service. Demonstrated ability to maintain safe environments, foster positive interactions, and resolve conflicts with empathy. Proven track record of enhancing customer loyalty and implementing effective behavior management techniques. Skilled in team collaboration and effective time management.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Helena's Home Daycare
06.2023 - 01.2025
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Front End Team Member
Walmart
05.2023 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Science - Business
Anoka-Ramsey Community College
Minneapolis, MN12-2026
Skills
- Health Safety Management
- Event Coordination
- Team Activities Leadership
- Organizational Time Skills
- Customer Service
- Cash Management
Certification
- CPR/AED Certification - American Heart Association
- IBM Data Science Certification - Anticipated
Timeline
Daycare Assistant
Helena's Home Daycare
06.2023 - 01.2025
Front End Team Member
Walmart
05.2023 - 10.2024
- CPR/AED Certification - American Heart Association
- IBM Data Science Certification - Anticipated
Associate of Science - Business
Anoka-Ramsey Community College
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