Nory Aragon
Queen Creek,AZ
Summary
Dedicated Health Care professional With a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With experience in medical billing and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Health and Wellness
08.2021 - 08.2023
- Responsible for outgoing referrals to Specialist
- Submitting authorization request to medical insurance
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Referral Coordinator/ Authorizations
Arizona State Urological Institute
01.2017 - 04.2020
- Process incoming referrals, requesting from patient’s primary care provider
- Submitting procedure authorizations
- Promoted to billing as patient benefit representative this included verifying patient insurance
- Running Cost estimates for surgeries and in office procedures
- Contacting patient explain cost and setting payment plans if needed
- Developed and implemented training programs for staff.
- Responded to patient inquiries to offer timely updates regarding referral status.
Front Office Receptionist
Hatfield Medical Group
01.2015 - 04.2016
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Medical Records Clerk / Scheduling Specialist
Banner Healthcare
08.2013 - 01.2015
- Supported medical staff by providing organized and accurate medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Scheduled and confirmed appointments for patients
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Education
GED -
Brookline College - Phoenix
Phoenix, AZSkills
- Interoffice Correspondence
- Reviewing Patient Information
- HIPAA Regulations
- Administrative Duties
- Medical Terminology
- Records Preparation
- Quality Patient Care
- Insurance Practices
- Medical History Documentation
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Critical Thinking Skills
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Health and Wellness
08.2021 - 08.2023
Referral Coordinator/ Authorizations
Arizona State Urological Institute
01.2017 - 04.2020
Front Office Receptionist
Hatfield Medical Group
01.2015 - 04.2016
Medical Records Clerk / Scheduling Specialist
Banner Healthcare
08.2013 - 01.2015
GED -
Brookline College - Phoenix
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