Nory Davis
Rehoboth Beach,USA
Summary
Dedicated and results-driven Home Health Nurse Manager with over 7 years of experience in home health care at a Medicare Certified skilled agency, seeking to transition into a Home Health Administrator role. Adept at managing clinical teams, ensuring high-quality patient care, and maintaining compliance with healthcare regulations. Committed to leveraging leadership abilities, strategic planning, and expertise in patient care management to contribute to the success and growth of Beebe Home Health as a Home Health Administrator.
Overview
12
12
years of professional experience
Work History
Home Health Clinical Manager
BEEBE HEALTHCARE-HOME HEALTH
08.2021 - Current
- Supervise and managed a team of 49 employees, including Registered Nurses, LPNs, Physical Therapists and Assistants, Occupational Therapists and Assistants, Certified Nursing Assistants, Clinical Leads, Social Workers, Speech Therapists, and Schedulers, ensuring coordinated patient care in a home health setting
- Collaborates across departments to coordinate care for mutual patients, ensuring seamless communication and comprehensive service delivery
- With aim to support healthcare systems strategic planning
- Ensures continued compliance with healthcare regulations, consistently adhering to federal, state, and local guidelines to maintain high standards of care
- Led timely initiation of care improvement and decreasing LUPA’s (Low Utilization Payment Adjustment) to enhance care delivery and prevention of reduced reimbursement for a 30-day payment period
- Trained, mentored, and provided ongoing education to clinical staff, promoting best practices in home healthcare
- Participated in Joint Commission Accreditation surveys and led the execution of corrective action plans to address any identified deficiencies and maintain deemed status
- Collaborates with the quality team to enhance Value-Based Purchasing and HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) scores, driving improvements in patient satisfaction and outcomes
- Directed quality improvement initiatives, elevating patient care standards and achieving better clinical outcomes
- Demonstrates strong leadership and communication skills in managing both home health operations and a multidisciplinary team
- Ensures seven-day-a-week operational coverage, optimizing staffing and service availability
- Maintains visibility and active engagement with all team members through phone, in-person meetings, Microsoft Teams, and email to foster open communication and support
- Accompanied clinicians on home visits when safety concerns arose, ensuring patient and staff security
- Act as a point of contact for resolving patient complaints, utilizing strong communication and problem-solving skills to de-escalate issues effectively
- Initiated and implemented improvements in documentation efficiency, streamlining processes for better accuracy and timeliness
- Developed and launched pathway enhancements to increase the accuracy of patient-specific care plans, ensuring a personalized approach to each patient’s needs
- Created and maintained an OASIS (Outcome and Assessment Information Set) education manual to support staff training and ensure compliance with assessment protocols
- Ensure staffing of qualified personnel
- Developed a home safety agreement to be harmed across the system
- Participate in Quality Assurance Performance Improvement program (QAPI) and goal setting
Clinical Lead Educator
BEEBE HEALTHCARE-HOME HEALTH
Millsboro, Delaware
08.2020 - 08.2021
- Work closely with management and Quality Team to identify areas that require improvement and provide timely education to staff regarding skills, documentation, and all other aspects identified
- Developed a clinical field nurse manual to provide standardization of care by the nurses and serve as a reference for skills and documentation
- Planned, scheduled, and managed small group education sessions for review of field manual material along with allowing small group discussions and input from field staff for improvement initiatives
- Revamped orientation process to better meet the needs of the agency
- Provide close oversight for new employee orientation throughout the probationary period by reviewing skills and holding weekly progress checks with the orientee and preceptor to review progress
- Work with team members to identify and improve documentation within EMR system to address employee satisfaction and improve efficiency in documentation for field clinicians
- Attained RQI(BLS) Superuser status to provide one on one supervision and training with clinicians and assist them with the new BLS program
- Performed and documented annual supervisory visits for field nurses
- Developed a reference guide for the Scheduler position to assist in the orientation of a new scheduler
- Developed, organized, and condensed the Home Health admission booklet to create a more professional looking, clinician friendly booklet for the communication of important information related to our services as well as meeting regulatory requirements
- Worked closely with the Clinical Professional Development Manager to gain access to Elsevier to provide department specific education and training materials
- Collaborated with leadership on reorganizing team territories with the goal to increase productivity, improve continuity of care, and decrease daily mileage in turn reducing costs to agency while improving employee satisfaction
- Work closely with leads and management to improve documentation among clinicians by meeting with individual clinicians to review mistakes and provide education on how to prevent errors in the future
- Work with Quality to investigate infection rates and monitor trends related to high-risk procedures, to identify any barriers to the care and treatment and possible interventions to improve rates
- Familiarized self with regulatory requirements, standards of care, and accreditation practices specific to home health
- Serve as knowledgeable resource for the clinicians in the field
- Communicate with interdisciplinary team members in relation to patient care
- Trained and volunteered to assist with scheduling position when necessary
Registered Nurse
BEEBE HEALTHCARE- HOME HEALTH
Millsboro, Delaware
10.2017 - 08.2020
- Case Management involving patients in the home
- Perform physical assessments, providing wound care, collecting lab work, pluerex drains, picc line care, IV antibiotics, TPN
- Oasis documentation
- Home Care Home Base
- Serve as a liaison between patients, families, physicians and other members of the interdisciplinary team involved in patient care to ensure continuity and effective care
- Educate patients on disease processes, medications, procedures and medical/nursing interventions
Registered Nurse
BAYHEALTH
Milford, Delaware
04.2013 - 01.2017
- Company Overview: Working as a Registered Nurse in a Magnet designated hospital
- I provided nursing care to surgical patients, completing pre and post-operative procedures
- Perform physical assessments, administer medications/IV fluids, and monitor patients’ recovery progress
- Operate and insert Foley catheters
- Provide direct high-quality care to patients including daily monitoring, recording, and reporting symptoms and changes in patients’ conditions
- Maintain accurate records and documentation in the Electronic Medical Record and STAR system
- Educate patients on disease processes, medications, procedures and medical/nursing interventions
- Serve as a liaison between patients, families, physicians and other members of the interdisciplinary team involved in patient care to ensure continuity and effective care
- Working as a Registered Nurse in a Magnet designated hospital
Home Health Nurse
DELAWARE HOSPICE
Milford, Delaware
04.2015 - 10.2015
- Responsibilities included, but were not limited to;
- Patient Assessments
- Patient care (Dressing changes, Port and Picc line dressing changes, Foleys)
- Ordering Medication and Equipment
- Computer Charting
- Communication with different team members for plan of care
- Home Care Home Base
- Oasis Documentation
Education
Master of Science - Nursing Leadership Executive
WILMINGTON UNIVERSITY
01-2019
Bachelor of Science - Nursing
WILMINGTON UNIVERSITY
01.2015
Associate degree - Nursing
DELAWARE TECHNICAL COMMUNITY COLLEGE
Georgetown, Delaware01.2013
High School -
CAPE HENLOPEN HIGH SCHOOL
Lewes, Delaware06-2001
Accomplishments Skills Other Qualifications
- Developed and maintained unit-based Magnet boards.
- Participated in Magnet-associated activities and events.
- Selected to attend the Aspiring Nurse Leader Dinner by Nurse Manager based on the leadership qualities exhibited.
- Established rapport with other team members, patients and family members.
- Caring professional with solid work ethic.
- Ability to perform tasks with a patient and family centered focus while seeking opportunities for process improvements.
- Perform well in high-pressure environments with the ability to work calmly and efficiently.
- Energetic, dependable and extremely self-motivated.
- Innovative and creative; able to motivate and inspire others.
- Able to work effectively with numerous people at various levels within the organization and with a diverse group of people.
- Leadership Positions: Preceptor.
Timeline
Home Health Clinical Manager
BEEBE HEALTHCARE-HOME HEALTH
08.2021 - Current
Clinical Lead Educator
BEEBE HEALTHCARE-HOME HEALTH
08.2020 - 08.2021
Registered Nurse
BEEBE HEALTHCARE- HOME HEALTH
10.2017 - 08.2020
Home Health Nurse
DELAWARE HOSPICE
04.2015 - 10.2015
Registered Nurse
BAYHEALTH
04.2013 - 01.2017
Master of Science - Nursing Leadership Executive
WILMINGTON UNIVERSITY
Bachelor of Science - Nursing
WILMINGTON UNIVERSITY
Associate degree - Nursing
DELAWARE TECHNICAL COMMUNITY COLLEGE
High School -
CAPE HENLOPEN HIGH SCHOOL
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