Norymar Gonzalez

• Managed revenue operations, ensuring accurate financial transactions and reporting.

• Trained and supervised new hires, facilitating their onboarding and performance improvement.

• Provided exceptional customer service, addressing guest concerns and resolving issues efficiently.

• Oversaw high-volume operations, coordinating tasks to maintain workflow efficiency and service quality.

Handled cash management, end-of-shift reconciliations, and audits to ensure transaction accuracy.

• Answered phone calls to assist customers with questions and orders.

• Answered customers' questions and provided information on store procedures or policies.
• Processed credit card, cash, and check payments, ensuring accurate transactions.
• Delivered a high level of customer service to patrons using active listening and engagement skills.
• Resolved customer complaints professionally by company policy.
• Maintained work area and kept cash drawer organized.
• Answered phone calls to assist customers with questions and orders.