Overview
Work History
Education
Affiliations
Timeline
Generic

Norzin W Lama

EL CERRITO,CA

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Sephora
Emeryville, Ca
10.2022 - 11.2024
  • Provided personalized beauty consultations that matched products to client preferences.
  • Performed diverse sales functions, including cashiering, inventory management, and customer service.
  • Accurately updated customer records using database software programs.
  • Managed various tasks concurrently, consistently meeting deadlines.
  • Responded to client inquiries swiftly, ensuring high standards of customer service.
  • Cultivated a positive shopping atmosphere through effective communication skills.
  • Supported sales events and promotions, driving achievement of store sales targets.
  • Recommended styling treatments and product solutions for customer-specific needs.

Receptionist

Elm Woods
Oakland, CA
02.2022 - 11.2022
  • Managed incoming and outgoing correspondence, including mail, faxes, and courier services.
  • Verified identity documents for new customers in compliance with company policies.
  • Performed data entry to maintain accurate records of customer information.
  • Monitored visitor access control systems, issuing identification badges as needed.
  • Prepared conference rooms for meetings by arranging furniture and setting up audio-visual equipment.
  • Answered incoming calls, directing inquiries to appropriate personnel and taking messages.
  • Compiled reports and documents using Microsoft Excel, Word, and Access.

Restaurant Server

Panda Express
Richmond, CA
03.2024 - 10.2024
  • Ensured compliance with health and safety regulations during food handling and cleaning procedures.
  • Delivered exceptional service to high volumes of customers daily.
  • Maintained positive relationships with co-workers and customers through effective communication.

Tutor

Berkeley City College
Berkeley, CA
01.2020 - 12.2022
  • Created a positive learning environment that was conducive to student success.
  • Communicated regularly with parents and guardians regarding student progress.
  • Developed lesson plans tailored to the needs of each student.
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Designed comfortable tutoring environment conducive to learning.
  • Provided feedback on written assignments to improve writing skills and academic performance.

Cashier

CVS Pharmacy
Albany, CA
03.2019 - 07.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

Bachelor of Science - Nursing (BSN)

Unitek College
Concord, Ca
03-2028

A Levels - Management

Kaasthamandap A Level Academy
Nepal

Affiliations

  • Volunteer Group Leader- Education Initiative, Nepal.
  • Lions Club Member

Timeline

Restaurant Server

Panda Express
03.2024 - 10.2024

Beauty Advisor

Sephora
10.2022 - 11.2024

Receptionist

Elm Woods
02.2022 - 11.2022

Tutor

Berkeley City College
01.2020 - 12.2022

Cashier

CVS Pharmacy
03.2019 - 07.2021

Bachelor of Science - Nursing (BSN)

Unitek College

A Levels - Management

Kaasthamandap A Level Academy

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Norzin W Lama