Norzin W Lama
EL CERRITO,CA
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
Emeryville, Ca
10.2022 - 11.2024
- Provided personalized beauty consultations that matched products to client preferences.
- Performed diverse sales functions, including cashiering, inventory management, and customer service.
- Accurately updated customer records using database software programs.
- Managed various tasks concurrently, consistently meeting deadlines.
- Responded to client inquiries swiftly, ensuring high standards of customer service.
- Cultivated a positive shopping atmosphere through effective communication skills.
- Supported sales events and promotions, driving achievement of store sales targets.
- Recommended styling treatments and product solutions for customer-specific needs.
Receptionist
Elm Woods
Oakland, CA
02.2022 - 11.2022
- Managed incoming and outgoing correspondence, including mail, faxes, and courier services.
- Verified identity documents for new customers in compliance with company policies.
- Performed data entry to maintain accurate records of customer information.
- Monitored visitor access control systems, issuing identification badges as needed.
- Prepared conference rooms for meetings by arranging furniture and setting up audio-visual equipment.
- Answered incoming calls, directing inquiries to appropriate personnel and taking messages.
- Compiled reports and documents using Microsoft Excel, Word, and Access.
Restaurant Server
Panda Express
Richmond, CA
03.2024 - 10.2024
- Ensured compliance with health and safety regulations during food handling and cleaning procedures.
- Delivered exceptional service to high volumes of customers daily.
- Maintained positive relationships with co-workers and customers through effective communication.
Tutor
Berkeley City College
Berkeley, CA
01.2020 - 12.2022
- Created a positive learning environment that was conducive to student success.
- Communicated regularly with parents and guardians regarding student progress.
- Developed lesson plans tailored to the needs of each student.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Designed comfortable tutoring environment conducive to learning.
- Provided feedback on written assignments to improve writing skills and academic performance.
Cashier
CVS Pharmacy
Albany, CA
03.2019 - 07.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Science - Nursing (BSN)
Unitek College
Concord, Ca03-2028
A Levels - Management
Kaasthamandap A Level Academy
Nepal Affiliations
- Volunteer Group Leader- Education Initiative, Nepal.
- Lions Club Member
Timeline
Restaurant Server
Panda Express
03.2024 - 10.2024
Beauty Advisor
Sephora
10.2022 - 11.2024
Receptionist
Elm Woods
02.2022 - 11.2022
Tutor
Berkeley City College
01.2020 - 12.2022
Cashier
CVS Pharmacy
03.2019 - 07.2021
Bachelor of Science - Nursing (BSN)
Unitek College
A Levels - Management
Kaasthamandap A Level Academy