Nosa Akpata

Award-winning, patient-focused healthcare leader with 19+ years of experience overseeing clinical operations and providing strategic vision, while diagnosing gaps in healthcare and mitigating risk to ensure patient care excellence. Promoted dynamic organization culture while analyzing data for continuous healthcare quality improvement.

• Licenses, License Nursing Facility Administrator Texas, Colorado, Michigan
• Volunteer, World Health Organization Immunization Drive
• Affiliate, American College of Healthcare Executives

• Administrator - Mature Vision, Troy, MI May 2003 to Aug 2005
• Program Manager - JOAK Healthcare, Ann Arbor, MI Nov 2001 to Apr 2003
• Health Administration Intern - Blue Cross Blue Shield of Michigan, Detroit, MI Jun 2000 to Sep 2000
• Health Care Delivery Coordinator - Nursing Home Group, Southfield, MI
• Physician Medical House Officer - Nigeria Army Base Hospital, Lagos, Nigeria

• Trucare Living Center Center, Columbus, TX, Licensed Nursing Facility Administrator, 07/01/20, 03/01/24,
• Successfully managed 104-bed rehabilitation and long term care services nursing facility through the COVID pandemic,
• Drastically improved regulatory compliance from last prior survey 2019 og three IJs and two G level citations to two D level deficiencies on the 2023 survey., Moved facility from 1 star to 4 star on CMS 5 Star rating system.
• Responsible for budgeting, planning, marketing, community outreach and census building,
• Spearheaded day-to-day operations and supervised over 90 employees and contractors,
• Oversaw recruitment, training, and scheduling of competent medical specialists-licensed nurses, social workers, therapists, and nutritionists to provide round-the-clock care, Brought on new Medical Director and built stronger relationships with referring Physicians.
• Marketing lead for the nursing facility. Built relations with Case Managers at local & regional hospitals.
• Forest St Compassionate Care Center, Denver, CO, Executive Director, 10/01/06, 10/01/19,
• Successfully transformed underperforming 60-bed rehabilitation and long term care services nursing facility,
• Spearheaded day-to-day operations and supervised over 65 employees,
• Oversaw recruitment, training, and scheduling of competent medical specialists-licensed nurses, social workers, therapists, and nutritionists to provide round-the-clock care and supervision.
• Leveraged clinical and financial data to deliver insight for healthcare system performance, uncovering new opportunities to improve efficiency, and boost healthcare quality for residents in northeast Denver.
• Achieved 3-time 100% zero-deficiency surveys-2008 State Survey, 2012 Federal Survey, and 2018 State Survey,
• Grew census by 70% to capacity in 3 years, increasing EBITDA to $1.7M+.
• Deployed community outreach program that propelled referrals 50% in less than 2 months, Launched secured, 12-bed special care unit for Alzheimer care based on community demand in 2008 and expanded to 16 beds in 2019 which boosted census by 10%,
• Improved quality metrics 50% via performance improvement programs,
• Optimized staff hiring process and onboarding that delivered consistent annual staff turnover below 15%, Eliminated agency staffing in 2007 and reduced staff turnover. As a result, improved quality of patient care, enhanced customer satisfaction and reduced cost by $180K in the first year, Introduced innovative incentive based system that reduced overtime 66% in 1 month,
• Renegotiated vendor contracts and saved $20K on raw foods, nursing supplies, and housekeeping supplies,
• Spearheaded migration from paper to electronic medical records on the Point Click Care (PCC) platform, Awarded #1 facility ranking in Colorado by US News and World Report. Maintained CMS 5-star status for 10+ years,
• Recognized by Colorado Black Chamber of Commerce as finalist for 'Executive of the Year' in 2013
• HCR ManorCare, Bloomfield Hills, MI, Assistant Administrator, 09/01/05, 12/01/05,
• Collaborated with the administrator to improve quality and performance in areas of skilled nursing care, post-acute medical and rehabilitation care, hospice care,
• Enforced compliance with accreditation and regulatory bodies including The Joint Commission, Center for Medicare, and Medicaid Services, Created and implemented standard operating procedures, organizational policies, and direct compliance activities,
• Superintended projects which delivered $800K value to facility.
• Executed performance improvement projects,
• Supervised admission department of 3 employees on Medicare goal; initiated and sustained 95+% occupancy rates,
• Standardized quality, patient safety, access, and patient experience metrics for ongoing monitoring,
• Worked in concert with the Administrator to prepare facility for state licensing survey

• Licensed Nursing Facility Administrator - 2005-2024

• Kept Agency Staff usage at 0% for over 12 years thereby saving the facility money 20% on payroll compared to our peers and improved Quality of Care delivered by consistent utilizing only facility staff.
• Highest staff retention in the region at 87% year on end staff retention.
• Nominee for Executive of The Year CBCC 2013
• Achieved Higher regulatory results through effectively helping with staff training and improving workflow processes..