Nosaiba Lela
Rochester Hills
Summary
Dynamic professional with extensive experience at Oakland University's Undergraduate Admissions, excelling in public speaking and project coordination. Proven ability to enhance guest experiences and streamline processes, training new ambassadors and facilitating engaging campus visits. Bilingual communicator skilled in office administration, dedicated to fostering positive relationships and driving successful admissions events.
Overview
3
3
years of professional experience
Work History
Senior Admissions Ambassador
Undergraduate Admissions
08.2022 - Current
- Provide campus tours to prospective students, parents, etc
- Manage large event days for the university
- Work the front desk answering incoming calls and transferred callers to appropriate personnel
- Telemarketing sessions to aid students in their application process.
- Assist in training new ambassadors
- Create new systems in order to create a smooth tour process
- Partake in student panels to address problems in higher education and answer questions about the college application process
Admissions Programming Assistant
Undergraduate Admissions, Oakland University
01.2024 - 04.2025
- Planned and facilitated daily campus visits.
- Mentored and trained the Admissions Ambassador team, including creating materials for an extensive training process.
- Assisted in the planning of admissions events.
- Cultivated a comfortable guest experience for admitted and prospective Oakland students.
- Provided customer service during front desk coverage and when meeting guests.
Receptionist
Block Advisors
Rochester
02.2022 - 04.2022
- Provided administrative support to staff members in a fast-paced environment
- Scheduled and confirmed appointments
- Maintain contact with clients and associates
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Make appointments and keep track on the calendar
- Answered incoming calls and transferred callers to appropriate personnel.
Education
Bachelor of Arts in English -
Oakland University- Rochester, MI
05-2025
Skills
- Public Speech
- Schedule appointments
- Project Coordination
- Multi-Line Telephone Skills
- Greeting and Seating Clients
- Office Administration
- Verbal and Written Communication
- Mail Handling
- Content Creation
- Document Editing
- Bilingual
Languages
3,5
Education
true
Timeline
Admissions Programming Assistant
Undergraduate Admissions, Oakland University
01.2024 - 04.2025
Senior Admissions Ambassador
Undergraduate Admissions
08.2022 - Current
Receptionist
Block Advisors
02.2022 - 04.2022
Bachelor of Arts in English -
Oakland University- Rochester, MI
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