Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Nosa Idemudia
Sugar Land,TX
Summary
Work History
Beyond Finance
Negotiations Specialist (Remote)
09.2022 - 01.2023
Job overview
- Build relationships with external partners to assist in resolving delinquent accounts for clients
- Provides oversight to client debt portfolios to determine best plan of action for settling their debt
- Utilizes various tools and resources to group together common debts from numerous clients with target to enhance strength of negotiations with concerned agencies.
- Employ high level of time management and multitasking ability in order to effectively manage account queues.
- Managed average of 72 customer calls per day.
- Consistently displays passion for helping people with clear focus on clients' needs
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service
- Paid attention to detail while completing assignments
- Proven ability to learn quickly and adapt to new situations
- Organized and detail-oriented with strong work ethic
- Learned and adapted quickly to new technology and software applications
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
- Passionate about learning and committed to continual improvement
- Demonstrated strong organizational and time management skills while managing multiple projects
- Skilled at working independently and collaboratively in team environment
- Adaptable and proficient in learning new concepts quickly and efficiently
- Developed and maintained courteous and effective working relationships
- Worked effectively in fast-paced environments
- Exercised leadership capabilities by successfully motivating and inspiring others
- Excellent communication skills, both verbal and written
- Identified issues, analyzed information and provided solutions to problems
- Self-motivated, with strong sense of personal responsibility
Education
Edo State University, Nigeria
Bachelor of Science from Geography
01.1997
University Overview
Skills
- Benefit Assessment
- Customer Service Management
- HIPAA Compliance
- Microsoft Office
- Proficient in technology; experience using Salesforce
- Strong communicator: Includes listening, verbal & written communication
- Able to work in fast-paced environment
- Supports team/department collaboration & inclusion
- Passionate about helping people with clear focus on client’s needs
Timeline
Negotiations Specialist (Remote)
Beyond Finance
09.2022 - 01.2023
Edo State University,
Bachelor of Science from Geography
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