N Easha
office admin
New York,NY
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Participant Data Outreach
Centerlight Healthcare
05.2022 - 08.2022
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Sent completed entries for evaluation and final approval.
Administrative Assistant
UBER @ CBRE
10.2021 - 11.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Maintains security and telecommunications system.
- Directs visitors by maintaining employee and department directories.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Office Administrator
KamTech IT Solutions
01.2021 - 08.2021
- Kept detailed records of supplies and office equipment used to budget and make orders for new supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Delivered clerical support by handling a range of routine and special requirements.
- Checked documentation for accuracy and validity on updated systems.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Childcare Educator
Hand In Hand
12.2020 - 08.2021
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies to provide diverse approaches to learning.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Provided individualized instruction and support to meet personal needs of each child.
- Promoted sensory development by providing access to different textures.
- Communicated with parents and other staff about student progress.
- Taught students basic academic, behavioral and social skills.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Interpreted for Bengali-speaking parents and guardians.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Coordinated schedules of activities, events and field trips.
- Addressed behavioral and learning issues with parents and daycare management.
- Manage phone calls from HR
- Work on student behavior detailed summary
Cashier
Dollar Tree
03.2016 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Office Assistant
Premier Display INC
05.2018 - 06.2019
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Assisted with new production, ideas and marketing
- Create content, based on products and publish them on social media platforms such as Facebook, Instagram. Etsy, etc
- Digital marketed products through many social media platforms
- Verified accuracy of business records by consistently updating customer information.
- Developed correspondence letters, memos and emails.
- Managed multiple projects simultaneously using organizational and analytical skills.
Library Student Assistant
W.C.Bryant HS
09.2013 - 06.2014
- Organized and maintained detailed records for staff and students on equipment use, materials logs and circulation activities.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Assisted staff with completing special projects such as science fairs and college fairs.
- Accessed library catalog to review ownership and circulation status.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Maintained and updated records of current collection.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Answered general questions in person, by phone and over email.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using library computer system.
- Organized special projects and programs that serviced community needs and improved library's public image.
- Organized returned books and materials and assisted with shelving.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
Education
Bachelor of Arts - Sociology
York College, CUNY
Queens, NY12.2020
High School Diploma -
William Cullen Bryant High School
Long Island City, NY06.2014
Skills
- Courteous and Professional
- Microsoft Office Suite
- Prioritization and Time Management
- Administrative Support
- Attention to Detail
- Verbal and Written Communication
- Customer Service-Oriented
- Data Entry and Database Software
- Computer Proficiency
- Customer Complaint Resolution
Reference
References will be provided based upon request
Timeline
Participant Data Outreach
Centerlight Healthcare
05.2022 - 08.2022
Administrative Assistant
UBER @ CBRE
10.2021 - 11.2021
Office Administrator
KamTech IT Solutions
01.2021 - 08.2021
Childcare Educator
Hand In Hand
12.2020 - 08.2021
Office Assistant
Premier Display INC
05.2018 - 06.2019
Cashier
Dollar Tree
03.2016 - 07.2019
Library Student Assistant
W.C.Bryant HS
09.2013 - 06.2014
Bachelor of Arts - Sociology
York College, CUNY
High School Diploma -
William Cullen Bryant High School
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