Noslenys Diaz
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Doctor Office
05.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
Medical Records Clerk
Doctor Medical Center
01.2018 - 02.2019
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records in compliance with security regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Data Entry Operator
Billing Services Group
05.2016 - 01.2018
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Coded and processed applications into required electronic formats.
Sales Associate
Brookstone
01.2012 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2012
Skills
- Customer Service
- Complex Problem-Solving
- Microsoft Office
Languages
English
Spanish
Additional Information
Patricia Sierra
Office Manager
407-486-3867
Maria Caso
Manager
3056138590
Timeline
Front Desk Receptionist
Doctor Office
05.2018 - Current
Medical Records Clerk
Doctor Medical Center
01.2018 - 02.2019
Data Entry Operator
Billing Services Group
05.2016 - 01.2018
Sales Associate
Brookstone
01.2012 - 08.2017
High School Diploma -
Coral Gables Senior High School
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