Patience Wong
Keansburg,NJ
Summary
A dedicated and results-driven professional with experience in customer service leadership at the United States Postal Service and a passion for aviation. As a Supervisor of Customer Service at USPS, I have honed skills in managing teams, delegating tasks, optimizing operational efficiency, and ensuring high levels of customer satisfaction in fast-paced, high-pressure environments. I possess strong problem-solving abilities, excellent communication skills, and a proven track record of improving service delivery and process workflows.
Currently pursuing my Private Pilot License, I am expanding skill sets in aviation with a commitment to safety, precision, and continuous learning. My ability to adapt to new challenges and attention to detail is reflected both in my customer service background and training as a pilot. Eager to leverage my leadership experience, discipline, and technical expertise in both customer service and aviation to contribute effectively to any team or organization.
Overview
5
5
years of professional experience
Work History
Supervisor of Customer Service
United States Postal Service, USPS
07.2019 - Current
- Coached over 50 employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Interceded between employees during arguments and diffused tense situations.
- Monitored and optimized inventory, and reordered materials as required.
- Answered phone calls and answered questions from potential customers.
- Entered daily data in computer systems and documented office activities.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Upsold postal services like insurance and tracking.
- Set staff schedules to optimized coverage of all areas.
- Used computer systems to track packages and update client information.
- Distributed mail on foot to residences and businesses,
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Criminal Justice
Georgian Court University
Lakewood, NJHigh School Diploma -
Gaynor Mccown Expeditionary Learning School
Staten Island, NYStudent Pilot (Current)
American Flyers
Morristown, NJSkills
- Customer Service and relations
- Work Prioritization
- Escalation management
- Policy Enforcement
- Workflow Management
- Performance Evaluations
- Staff assignments and supervision
- Multitasking and Organization
- Key Performance Indicators
- Staff Scheduling
- Operations Management
- Inventory Management
- Strategic Planning
- Policy and procedure enforcement
- Maximizing Coverage
- Microsoft Office
- Administration and Operations
- Data Analysis and Modeling
- Staff Assignments and Supervision
- Employee Scheduling
- Issue and Conflict Resolution
- Weather Interpretation
- Aircraft Control
- Aviation Safety Principles
- Pre-Flight Inspections
- Checklist Adherence
- Aerodynamics knowledge
- Regulatory compliance understanding
- Problem-solving abilities
- Effective Communication
- Decision-Making
- Documentation skills
- Risk Management
- Flight planning
- Data Interpretation
- Human Factors Awareness
Timeline
Supervisor of Customer Service
United States Postal Service, USPS
07.2019 - Current
No Degree - Criminal Justice
Georgian Court University
High School Diploma -
Gaynor Mccown Expeditionary Learning School
Student Pilot (Current)
American Flyers
Similar Profiles
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
Amani WalkerAmani Walker
Hospitality Worker at Gentle Touch Staffing LLCHospitality Worker at Gentle Touch Staffing LLC