Overview
Work History
Education
Qualifications Highlights
Timeline
Generic

FELICIA HONAKER

Barrington,USA

Overview

18
18
years of professional experience

Work History

Underwriter Support Representative

Patriot Insurance
06.2023 - 04.2024
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.

Payment Specialist

Lincoln Financial Group
10.2020 - 06.2023
  • Performed and delivered on routine and non-routine assignments for assigned areas of responsibility independently in accordance with established procedures and guidelines
  • Ability to solve payment issues efficiently that improve customer satisfaction and drive scalability
  • Familiar with processing payments and invoices
  • Hardworking team player with in-depth understanding of accounting standards and procedures
  • Calculates issues short and/or long-term increasingly complex disability payments, using knowledge of policy/contract provisions, calculation modes, benefit offset options, and working earnings
  • Hardworking employee with customer service, multitasking and time management abilities

Underwriting Administrative Representative

Service Credit Union
11.2018 - 09.2020
  • Provided support to underwriters in all areas needed, such as following up with members in a professional manor on missing loan documentations required to finalize on a loan
  • Analyzed loan applications for certain criteria to ensure applications are complete before booking the loan
  • Dispersed auto loans, personal loans, and credit cards accurately and efficiently while reviewing loan contracts are correctly signed by the member
  • Dispersing methods include processing ACH payments, wires, cut checks, or direct deposits
  • Communicated with members in a timely manner via phone or email, to discuss their requested loan changes or loan questions within the admin criteria
  • Used various Excel sheets throughout the day to document loan data, loan inquiries, insurances booked on loans, etc
  • Processed member requests for loan changes which includes but not limited to loan due date changes, adding, or removing protections on their loan such as GAP, or adding or removing an authorized user

Cash Poster

PainCare
01.2015 - 07.2015
  • Operated phone system professionally while answering patient questions
  • Contacted and collaborated with various Medical Insurance Companies regarding questions or concerns with payments or adjustments to patients' accounts
  • Performed within the balancing guidelines and compliance of company regulations and policies
  • Entered insurance and other agency payments and discounts into the patient account to ensure accurate and timely payment for services

Cash Poster

Wentworth-Douglass Hospital
09.2010 - 08.2011
  • Researched credit balances to determine ownership according to departmental standards
  • Maintained current knowledge and competency in Patient Accounting obtained through previous banking, as well as professional training at Wentworth Douglass Hospital
  • Read, reviewed, and determined insurance payments on EOBs by understanding various insurances obligations
  • Applied insurance payments accurately to patient's accounts by determining the contractual adjustments and payments

Teller

TD Bank
06.2006 - 09.2010
  • Trained 3+ new employees on company policies and procedures
  • Assisted customers with banking decisions through providing excellent customer service
  • Handled large amounts of cash throughout the day and kept a balanced drawer per company policy
  • Processed withdrawals, deposits, and transfers to customers' accounts

Education

Certified Phlebotomist -

American Medical Technologists
Manchester, NH
04.2016

Phlebotomy Technician -

Manchester Community College
Manchester, NH
01.2016

Qualifications Highlights

  • Maintains a professional, motivated, energetic, and hard-working attitude.
  • Strong attention to detail with the ability to multi-task while working under pressure.
  • Proven strong problem solving and mathematical skills through bank teller and accounting experience.
  • Ability to provide superior customer service by utilizing excellent written and verbal skills.
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer.

Timeline

Underwriter Support Representative

Patriot Insurance
06.2023 - 04.2024

Payment Specialist

Lincoln Financial Group
10.2020 - 06.2023

Underwriting Administrative Representative

Service Credit Union
11.2018 - 09.2020

Cash Poster

PainCare
01.2015 - 07.2015

Cash Poster

Wentworth-Douglass Hospital
09.2010 - 08.2011

Teller

TD Bank
06.2006 - 09.2010

Certified Phlebotomist -

American Medical Technologists

Phlebotomy Technician -

Manchester Community College

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